Captured before automated identity checks (Oct 14, 2026): accurate as of its capture on Jul 11, 2026; our capture on Oct 21, 2026 found the same text, but its identity was not checked by them.
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“EXCEPT FOR EXCLUDED CLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF EACH PARTY AND ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES WILL IN NO EVENT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER FOR THE SERVICES IN THE 12-MONTH PERIOD PRECEDING...”
“THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND ZENDESK EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF PERFORMANCE, MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE...”
“Unless either party provides at least 30 days' prior written notice of its intent not to renew, or the Order Form states otherwise, the Subscription Term will automatically renew for an equivalent term and Zendesk may apply then-current rates.”
“Charges are non-cancelable and non-refundable, except as expressly stated in this Agreement.”
“EXCEPT FOR EXCLUDED CLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY ... WILL EITHER PARTY OR THEIR RESPECTIVE AFFILIATES ... BE LIABLE TO THE OTHER PARTY OR ITS AFFILIATES FOR ANY LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA...”
“Customer will defend and indemnify Zendesk from and against any third-party claims made against Zendesk or its Affiliates that arise from or relate to: (i) Service Data;”
This document sets out the rules for using Zendesk's services: you get a revocable, non-transferable right to use the services for your business, and you keep ownership of your data, but Zendesk makes no performance guarantees and limits how much either side can recover if something goes wrong. Your subscription renews automatically at then-current rates unless you give at least 30 days' written notice, and fees are non-refundable. If you cancel early or Zendesk ends the agreement for cause, you still owe all fees for the rest of your subscription term.
The Zendesk Terms of Service establishes the contractual relationship between Zendesk and its customers for access to and use of Zendesk's services. It grants customers a non-exclusive, non-transferable, revocable license for internal business purposes during the subscription term, while retaining Zendesk's right to use service data for the provision, security, and improvement of its products as directed by the customer. The agreement imposes a mutual aggregate liability cap at fees paid or payable in the preceding 12 months, excludes consequential damages for both parties, and disclaims all implied warranties. Customers bear indemnification obligations for third-party claims arising from their service data, responsibility for obtaining all required consents from agents and end users, and full payment obligations through the end of the subscription term regardless of early cancellation or termination.
As a customer, you own your service data but you formally direct Zendesk to use it to improve its products, not just to deliver the service. You are responsible for getting the legally required notices and consents from your own agents and end users before Zendesk processes their data. You cannot store health data in the services without a separate Business Associate Agreement in place. If anything goes wrong, your maximum financial recovery is capped at what you paid Zendesk in the prior 12 months, and you cannot recover lost profits, lost business, or lost data from Zendesk. To avoid automatic renewal at potentially higher rates, you must provide written notice of non-renewal at least 30 days before your current term ends.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
“EXCEPT FOR EXCLUDED CLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF EACH PARTY AND ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES WILL IN NO EVENT EXCEED THE AMOUNTS PAID …”
“THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND ZENDESK EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF PERFORMANCE, MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE...”
“Unless either party provides at least 30 days' prior written notice of its intent not to renew, or the Order Form states otherwise, the Subscription Term will automatically renew for an equivalent term and Zendesk may apply then-current rates.”
“Charges are non-cancelable and non-refundable, except as expressly stated in this Agreement.”
“EXCEPT FOR EXCLUDED CLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY ... WILL EITHER PARTY OR THEIR RESPECTIVE AFFILIATES ... BE LIABLE TO THE OTHER PARTY OR ITS AFFILIATES FOR ANY LOST …”
“Customer will defend and indemnify Zendesk from and against any third-party claims made against Zendesk or its Affiliates that arise from or relate to: (i) Service Data;”
“Customer instructs Zendesk to use Service Data to provide, secure, and improve Zendesk's products and services.”
“provide any notices to, and obtain any required consents from, Agents and End Users necessary for Zendesk to lawfully process Service Data;”
“If Zendesk terminates the Agreement under Section 7.3 or if Customer cancels its account before the end of the Subscription Term, Customer will pay any unpaid amounts covering the remainder of the Subscription Term.”
“As between the parties, Customer retains ownership of all Service Data.”
“Unless the parties have entered into a Business Associate Agreement or similar exhibit, Customer will not (and will not permit others to) store Health Data in the Services.”
“Zendesk grants Customer, its Affiliates, service providers and authorized personnel a non-exclusive, non-transferable, revocable right to access and use the Services for internal business purposes during the Subscription Term.”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
We have not recorded a change to this document since we began capturing it. Monitor includes alerts from a daily check, structured change summaries, and monitoring for up to 20 platforms.
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