All disputes under the agreement are governed by California law and must be litigated exclusively in San Francisco County, California courts.
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The exclusive venue requirement means that customers outside California who pursue litigation must do so in San Francisco County, California courts, which may affect the practical accessibility of dispute resolution depending on the customer's location. The agreement does not include a mandatory arbitration clause.
Under this clause, disputes arising under the agreement are subject to California law and must be resolved in San Francisco County, California courts. The agreement does not include a mandatory arbitration or class action waiver provision.
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Compare across platforms →"This Agreement will be governed by the laws of the State of California, without reference to conflict of laws principles. Customer agrees to submit to the exclusive personal jurisdiction and venue in a court of general jurisdiction in San Francisco County, California.Excerpt from Zendesk's Terms of Service
(1) REGULATORY LANDSCAPE: California governing law clauses engage California contract law and the California Consumer Privacy Act for applicable data-related disputes.
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The exclusive venue requirement means that customers outside California who pursue litigation must do so in San Francisco County, California courts, which may affect the practical accessibility of dispute resolution depending on the customer's location. The agreement does not include a mandatory arbitration clause.
Under this clause, disputes arising under the agreement are subject to California law and must be resolved in San Francisco County, California courts. The agreement does not include a mandatory arbitration or class action waiver provision.
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