“Customer will defend and indemnify Zendesk from and against any third-party claims made against Zendesk or its Affiliates that arise from or relate to: (i) Service Data;”
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The customer bears the financial and legal burden of any third-party claim directed at Zendesk that is connected to the customer's own data, which can be significant if that data is sensitive or mishandled.
Interpretive note: The excerpt lists service data as item '(i)', indicating additional indemnification triggers exist but are not quoted; those are noted in omitted_material.
The customer is required to cover Zendesk's defense costs and any resulting liability for third-party claims tied to the customer's service data.
How other platforms handle this
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We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
"Customer will defend and indemnify Zendesk from and against any third-party claims made against Zendesk or its Affiliates that arise from or relate to: (i) Service Data;Excerpt from Zendesk's Terms of Service
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The customer bears the financial and legal burden of any third-party claim directed at Zendesk that is connected to the customer's own data, which can be significant if that data is sensitive or mishandled.
The customer is required to cover Zendesk's defense costs and any resulting liability for third-party claims tied to the customer's service data.
ConductAtlas has identified this type of provision across 225 platforms. See the full comparison.
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