This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
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If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting our Support team.
We may however temporarily suspend and/or restrict your account in the event of other breaches if the suspension and/or restriction is proportional to the severity of the breach...
This may include taking corrective measures, such as suspending or terminating the account of any End-User found to be in violation of the terms of this Agreement.
"Unless applicable law requires otherwise, Zendesk will use commercially reasonable efforts to notify Customer by email or through the Services before suspending access to the Services.Excerpt from Zendesk's Terms of Service
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The clause states: “Unless applicable law requires otherwise, Zendesk will use commercially reasonable efforts to notify Customer by email or through the Services before suspending access to the Services.”
ConductAtlas has identified this type of provision across 269 platforms. See the full comparison.
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