“Customer instructs Zendesk to use Service Data to provide, secure, and improve Zendesk's products and services.”
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Framing the data use as a customer instruction means the customer has formally authorized Zendesk's use of service data for product improvement, not just service delivery, which broadens the scope of permitted data use.
By accepting these terms, the customer authorizes Zendesk to use service data not only to deliver the contracted service but also to secure and improve Zendesk's broader products and services.
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"Customer instructs Zendesk to use Service Data to provide, secure, and improve Zendesk's products and services.Excerpt from Zendesk's Terms of Service
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Framing the data use as a customer instruction means the customer has formally authorized Zendesk's use of service data for product improvement, not just service delivery, which broadens the scope of permitted data use.
By accepting these terms, the customer authorizes Zendesk to use service data not only to deliver the contracted service but also to secure and improve Zendesk's broader products and services.
ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.
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