This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
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Once added, additional seats will remain on Company's account and Company will be invoiced for such additional seats for the remainder of the Subscription Term and any renewals thereof, unless modified in writing.
Smartsheet will invoice subscription-based Online Service fees on an annual basis in advance.
You're responsible for all applicable taxes, and we'll charge tax when required.
"Customer cannot downgrade its Service Plan or reduce the applicable pricing metric (such as the number of Agents) during a Subscription Term.Excerpt from Zendesk's Terms of Service
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The clause states: “Customer cannot downgrade its Service Plan or reduce the applicable pricing metric (such as the number of Agents) during a Subscription Term.”
ConductAtlas has identified this type of provision across 219 platforms. See the full comparison.
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