High, provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure.
Medium, provisions worth knowing about but with partial protections or limited scope.
Low, standard terms with minimal consumer impact.
Objective measurements
Counted directly from the archive for Zendesk — documents, captured versions, and detected changes.
2
Documents tracked
5
Versions captured
3
Changes · 12 mo
3
Changes · all-time
28.0 d
Avg between changes
41
Days since change
50 d
Longest stable stretch
ConductAtlas User-Protection Index
Provisional · scored on 4 of 6
67.9/100
Consumer tier · provisional until more dimensions are known
Baseline67.9 here · corpus average 31.4 across 191 scored platformsTop quartileQ1 18.4 · median 30.8 · Q3 42.3
Higher = more protective of you, the user/customer — a deliberately user-protective lens, not a universal “good vs bad” score.
Computed algorithmically from Zendesk’s cited governance stances; no dimension we haven’t confidently read is ever counted against the score. Free, reproducible, and never purchasable.
Consumer tier · 67.9/100 · provisional · scored on 4 of 6
HighAutomatic renewal with Zendesk able to apply current rates
Automatic renewal at then-current rates means the customer may be committed to a new term at a higher price if timely written notice is not provided.
HighAggregate liability capped at 12 months of fees paid
The cap limits the maximum financial exposure of both parties regardless of the severity or nature of the harm, which may leave the customer undercompensated for significant losses.
HighConsequential damages excluded for both parties
Excluding consequential damages means neither party can recover for indirect or downstream financial harm, which is often where the largest losses occur in a service failure.
HighCustomer indemnifies Zendesk for service data claims
The customer bears the financial and legal burden of any third-party claim directed at Zendesk that is connected to the customer's own data, which can be significant if that data is sensitive or mish…
HighAll implied warranties expressly disclaimed
By disclaiming all implied warranties, Zendesk removes default legal protections that customers might otherwise rely on if the services fail to meet expected standards.
This document explains what personal data Zendesk collects about you—including your name, contact details, browsing and search history, device information, and in some cases sensitive data like health information—and how …
This document sets out the rules for using Zendesk's services: you get a revocable, non-transferable right to use the services for your business, and you keep ownership of your data, …
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
ConductAtlas tracks 2 Zendesk documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
How many policy changes has Zendesk made in the past year?
Zendesk has made 3 policy changes in the past 12 months across the documents ConductAtlas tracks.
How many provisions has ConductAtlas classified for Zendesk?
ConductAtlas has classified 37 provisions across Zendesk's tracked documents. 1 are rated high severity, 27 medium, and 9 low.
Can I get alerts when Zendesk changes their policies?
Yes. Monitor subscribers ($4.99/month) can add Zendesk to their watchlist and receive same-day email alerts whenever any tracked document changes.
You're already tracking a platform
Monitoring is a paid feature. Monitor emails you the same day a platform you choose changes its terms.