Higher = more protective of you, the user/customer — a deliberately user-protective lens, not a universal “good vs bad” score. Computed algorithmically from Zendesk’s cited governance stances; no dimension we haven’t confidently read is ever counted against the score. Free, reproducible, and never purchasable.
Excluding consequential damages means neither party can recover for indirect or downstream financial harm, which is often where the largest losses occur in a service failure.
The cap limits the maximum financial exposure of both parties regardless of the severity or nature of the harm, which may leave the customer undercompensated for significant losses.
Automatic renewal at then-current rates means the customer may be committed to a new term at a higher price if timely written notice is not provided.
The customer bears the financial and legal burden of any third-party claim directed at Zendesk that is connected to the customer's own data, which can be significant if that data is sensitive or mish…
By disclaiming all implied warranties, Zendesk removes default legal protections that customers might otherwise rely on if the services fail to meet expected standards.
This document explains what personal data Zendesk collects about you—including your name, contact details, browsing and search history, device information, and in some cases sensitive data like health information—and how …
This document sets out the rules for using Zendesk's services: you get a revocable, non-transferable right to use the services for your business, and you keep ownership of your data, …
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
ConductAtlas tracks 2 Zendesk documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
Zendesk has made 0 policy changes in the past 12 months across the documents ConductAtlas tracks.
ConductAtlas has classified 14 provisions across Zendesk's tracked documents.
Yes. Monitor subscribers ($4.99/month) can add Zendesk to their watchlist and receive an email alert after the daily check that finds a change to a tracked document. We check daily where we can, and show you where we can't.