2 Documents
18 All provisions 0 High severity 13 Medium severity 5 Low severity
2 Changes · 12 mo
May 11, 2026 Last change

High — provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium — provisions worth knowing about but with partial protections or limited scope. Low — standard terms with minimal consumer impact.

Governance Coverage
Privacy Rights
18 provisions · 13 med
Data Usage
3 provisions · 1 high · 2 med
Data Sharing
3 provisions · 2 med
Cross Border
1 provision · 1 med
Key Governance Provisions
High Dual Controller-Processor Role Structure

The dual role structure determines Zendesk's regulatory obligations and accountability framework under data protection law. As a controller, Zendesk bears primary responsibility for lawful processing…

Document Coverage
Privacypolicy Termsofservice
Last change detected: May 11, 2026 Changes (12 months): 2 Documents monitored: 2 Provisions tracked: 18
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Documents

Zendesk Privacy Policy

Medium

This is Zendesk's Privacy Notice, describing how Zendesk collects and uses personal data from website visitors, prospective and existing customers, and end users of its support platform. The notice authorizes …

Last updated May 5, 2026 · Privacy policy
10 provisions 3 versions captured Version history →

Zendesk Terms of Service

Last updated May 5, 2026 · Terms of service
0 provisions 0 versions captured Version history →
📈 Policy Drift Analysis View all changes →

High Severity Provisions (0)

No provisions found.

View all high severity provisions → Compare Zendesk with other platforms →

Applicable Regulations

CCPA/CPRA
California, USA
View official text ↗
Colorado AI Act
US-CO
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
DMA
European Union
View official text ↗
DSA
European Union
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
Texas AI Act
Texas, USA
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗
VPPA
United States Federal
View official text ↗

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Frequently Asked Questions

What Zendesk documents does ConductAtlas track?

ConductAtlas tracks 2 Zendesk documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Zendesk made in the past year?

Zendesk has made 2 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Zendesk?

ConductAtlas has classified 18 provisions across Zendesk's tracked documents. 0 are rated high severity, 13 medium, and 5 low.

Can I get alerts when Zendesk changes their policies?

Yes. Monitor subscribers ($19/month) can add Zendesk to their watchlist and receive same-day email alerts whenever any tracked document changes.