Zendesk · Zendesk Terms of Service · View original document ↗

Automatic renewal with Zendesk able to apply current rates

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Automatic renewal at then-current rates means the customer may be committed to a new term at a higher price if timely written notice is not provided.

Consumer impact (what this means for users)

The customer must provide written notice at least 30 days before the end of the subscription term to avoid automatic renewal and potential price increases.

How other platforms handle this

ActiveCampaign Medium

Inactivity does not constitute automatic cancellation, so unless you cancel your account in accordance with this section, you will continue to be charged for subscription to the Services.

Netflix Medium

By using our service, you agree to receive, without further notice or prompting, updated versions of the Netflix and related third-party software.

Revolut Medium

Please keep your details up to date and let us know immediately if any information you've given us changes.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
Unless either party provides at least 30 days' prior written notice of its intent not to renew, or the Order Form states otherwise, the Subscription Term will automatically renew for an equivalent term and Zendesk may apply then-current rates.

— Excerpt from Zendesk's Zendesk Terms of Service

Provision details

Document information
Document
Zendesk Terms of Service
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-072392
Document ID
CA-D-00638
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad77187ab3fa29ea6328dd21e4556f4c93c2d37a21097e73f14eb557afc4482f
Analysis generated
July 12, 2026 15:18 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Terms of Service
Record ID: CA-P-072392
Captured: 2026-07-12 15:18:58 UTC
SHA-256: ad77187ab3fa29ea…
URL: https://conductatlas.com/platform/zendesk/zendesk-terms-of-service/provision/CA-P-072392/automatic-renewal-with-zendesk-able-to-apply-current-rates/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Zendesk's Automatic renewal with Zendesk able to apply current rates clause do?

Automatic renewal at then-current rates means the customer may be committed to a new term at a higher price if timely written notice is not provided.

How does this clause affect you?

The customer must provide written notice at least 30 days before the end of the subscription term to avoid automatic renewal and potential price increases.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.