This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Excluding consequential damages means neither party can recover for indirect or downstream financial harm, which is often where the largest losses occur in a service failure.
Interpretive note: The excerpt is truncated with ellipses, indicating additional excluded damage categories and qualifying language that are not captured. Confidence is medium because the full scope of the exclusion and any exceptions cannot be confirmed from the quoted portion alone.
If Zendesk's services cause the customer to lose profits, sales, business, or data, the customer cannot recover those losses from Zendesk under this agreement.
How other platforms handle this
Please note that these third parties are responsible for their own privacy practices.
You acknowledge and agree that your interactions with third parties providing Third Party Content are solely between you and such third parties, and that ActiveCampaign has no responsibility or liability for any Third Party Content.
TINDER ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU OR ANOTHER USER OR THIRD PARTY POSTS, SENDS, RECEIVES, AND/OR ACTS ON THROUGH OUR SERVICES, NOR DOES TINDER ASSUME ANY RESPONSIBILITY FOR THE IDENTITY, INTENTIONS...
Monitoring
Zendesk has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY ... WILL EITHER PARTY OR THEIR RESPECTIVE AFFILIATES ... BE LIABLE TO THE OTHER PARTY OR ITS AFFILIATES FOR ANY LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA...— Excerpt from Zendesk's Zendesk Terms of Service
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
Excluding consequential damages means neither party can recover for indirect or downstream financial harm, which is often where the largest losses occur in a service failure.
If Zendesk's services cause the customer to lose profits, sales, business, or data, the customer cannot recover those losses from Zendesk under this agreement.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.