This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
How other platforms handle this
If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you.
we do not provide price protection or refunds in the event of a price drop or promotional offering.
We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future...
"If Customer is eligible for a refund, Zendesk will refund the Reseller, who will then refund the Customer.Excerpt from Zendesk's Terms of Service
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The clause states: “If Customer is eligible for a refund, Zendesk will refund the Reseller, who will then refund the Customer.”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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