Provision record
Zendesk · Zendesk Terms of Service · View original document ↗

Confidential information may be disclosed to need-to-know affiliates

Medium severity Explicit document language Common · 288 of 352 platforms
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This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Tinder Medium

we may share data between our affiliates for the safety and security of our users and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates' services...

Skillshare Medium

To support us in providing, integrating, promoting, and improving the Services, we may share personal information within our corporate family of companies that are related by common ownership or control.

Ancestry Medium

Under Section 1798.83, Ancestry currently does not share any Personal Information with third parties for their own direct marketing purposes.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
may disclose such Confidential Information only: (i) to its Affiliates, employees, and/or agents who have a need to know such Confidential Information and who are bound by terms of confidentiality...

Excerpt from Zendesk's Terms of Service

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
DMA
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US
VPPA
United States Federal

Provision details

Document information
Document
Zendesk Terms of Service
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-072385
Document ID
CA-D-00638
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad77187ab3fa29ea6328dd21e4556f4c93c2d37a21097e73f14eb557afc4482f
Analysis generated
July 12, 2026 15:18 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Terms of Service
Record ID: CA-P-072385
Captured: 2026-07-12 15:18:58 UTC
SHA-256: ad77187ab3fa29ea…
URL: https://conductatlas.com/platform/zendesk/zendesk-terms-of-service/provision/CA-P-072385/confidential-information-may-be-disclosed-to-need-to-know-affiliates/
Accessed: Aug. 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Zendesk's Confidential information may be disclosed to need-to-know affiliates clause do?

The clause states: “may disclose such Confidential Information only: (i) to its Affiliates, employees, and/or agents who have a need to know such Confidential Information and who are bound by terms of confidentiality...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 288 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.