Provision record
Zendesk · Zendesk Terms of Service · View original document ↗

Vendor portal fees passed to customer

Medium severity Explicit document language Common · 230 of 352 platforms
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This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Google Cloud Medium

Customer will pay all Fees in the currency stated in the bill or invoice.

DeepL Medium

If the rate of such tax changes, DeepL may adjust the rate according to such change in law.

Leonardo AI Medium

Charge interest on any overdue payments at a rate equal to the Reserve Bank of Australia's cash rate, from time-to-time, plus 2% per annum, calculated daily and compounding monthly.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If Customer requires Zendesk to use a vendor payment or compliance portal that charges Zendesk any fees, Zendesk may charge these fees to Customer.

Excerpt from Zendesk's Terms of Service

Applicable regulations

DMA
European Union

Provision details

Document information
Document
Zendesk Terms of Service
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-072368
Document ID
CA-D-00638
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad77187ab3fa29ea6328dd21e4556f4c93c2d37a21097e73f14eb557afc4482f
Analysis generated
July 12, 2026 15:18 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Terms of Service
Record ID: CA-P-072368
Captured: 2026-07-12 15:18:58 UTC
SHA-256: ad77187ab3fa29ea…
URL: https://conductatlas.com/platform/zendesk/zendesk-terms-of-service/provision/CA-P-072368/vendor-portal-fees-passed-to-customer/
Accessed: Aug. 5, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Zendesk's Vendor portal fees passed to customer clause do?

The clause states: “If Customer requires Zendesk to use a vendor payment or compliance portal that charges Zendesk any fees, Zendesk may charge these fees to Customer.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.