Subscriptions automatically renew for an equivalent term at Zendesk's then-current rates unless the Customer sends written notice to revops@zendesk.com at least 30 days before the end of the current subscription term.
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause creates a binding renewal obligation at potentially updated pricing unless the Customer takes affirmative action within the specified notice window. The combination of auto-renewal at then-current rates and the requirement to direct notice to a specific email address establishes a concrete operational procedure that customers must track proactively.
Under this clause, the subscription will renew automatically for the same term duration at Zendesk's then-current rates, which may differ from the original contracted rates, unless the customer sends a written email to revops@zendesk.com at least 30 days prior to the end of the subscription term.
Cross-platform context
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Compare across platforms →"Unless either party provides at least 30 days' prior written notice of its intent not to renew, or the Order Form states otherwise, the Subscription Term will automatically renew for an equivalent term and Zendesk may apply then-current rates. Customer must send an email to revops@zendesk.com to notify Zendesk of its intent not to renew.Excerpt from Zendesk's Terms of Service
(1) REGULATORY LANDSCAPE: Auto-renewal clauses in B2B contracts are subject to state contract law and, in some jurisdictions, specific auto-renewal disclosure statutes.
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This clause creates a binding renewal obligation at potentially updated pricing unless the Customer takes affirmative action within the specified notice window. The combination of auto-renewal at then-current rates and the requirement to direct notice to a specific email address establishes a concrete operational procedure that customers must track proactively.
Under this clause, the subscription will renew automatically for the same term duration at Zendesk's then-current rates, which may differ from the original contracted rates, unless the customer sends a written email to revops@zendesk.com at least 30 days prior to the end of the subscription term.
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