Provision record
Zendesk · Zendesk Terms of Service · View original document ↗

Zendesk may suspend for security risk or law violation

High severity Explicit document language Common · 276 of 352 platforms
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This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Snowflake Medium

as required by law or at the request of governmental entities.

Datadog Medium

Datadog also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct.

Runway Medium

you agree that Company may either terminate or suspend your subscription and continue to attempt to charge your Payment Provider until payment is received...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Zendesk may limit or suspend Customer's access to the Services if: (i) Customer disrupts or creates a security risk to the Services; (ii) Zendesk reasonably believes Customer's use of the Services violates applicable law...

Excerpt from Zendesk's Terms of Service

Applicable regulations

DSA
European Union
FTC Act Section 5
United States Federal

Provision details

Document information
Document
Zendesk Terms of Service
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-072401
Document ID
CA-D-00638
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad77187ab3fa29ea6328dd21e4556f4c93c2d37a21097e73f14eb557afc4482f
Analysis generated
July 12, 2026 15:18 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Terms of Service
Record ID: CA-P-072401
Captured: 2026-07-12 15:18:58 UTC
SHA-256: ad77187ab3fa29ea…
URL: https://conductatlas.com/platform/zendesk/zendesk-terms-of-service/provision/CA-P-072401/zendesk-may-suspend-for-security-risk-or-law-violation/
Accessed: Aug. 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Zendesk's Zendesk may suspend for security risk or law violation clause do?

The clause states: “Zendesk may limit or suspend Customer's access to the Services if: (i) Customer disrupts or creates a security risk to the Services; (ii) Zendesk reasonably believes Customer's use of the Services violates applicable law...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.