When a customer enables Third-Party Products through the Zendesk platform, the agreement authorizes Zendesk to share Customer Account information and Service Data with those third-party providers, and the customer waives claims against Zendesk related to those products.
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes Service Data sharing with third-party providers as a consequence of enabling integrations, without requiring a separate disclosure or consent step at the time of each integration. The scope of data shared is defined broadly as Customer Account information and Service Data, which encompasses all data submitted by customers, agents, and end users.
Under this clause, enabling any Third-Party Product integration on the Zendesk platform authorizes Zendesk to share Service Data, including all data submitted by agents and end users, with the relevant third-party provider. The agreement states that customers waive claims against Zendesk arising from Third-Party Products.
Cross-platform context
See how other platforms handle Third-Party Product Data Sharing and similar clauses.
Compare across platforms →"Customer's use of Third-Party Products will be subject to the applicable terms with the Third-Party Product providers. Zendesk is not responsible for any Third-Party Products and Customer waives any claims against Zendesk relating to Third-Party Products. By using Third-Party Products, Customer permits Zendesk to share Customer's Account information and Service Data with applicable Third-Party Product providers.Excerpt from Zendesk's Terms of Service
(1) REGULATORY LANDSCAPE: This provision engages GDPR requirements for lawful basis and adequate safeguards when transferring personal data to third parties, as well as CCPA disclosure requirements for sharing personal information with third parties.
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This provision authorizes Service Data sharing with third-party providers as a consequence of enabling integrations, without requiring a separate disclosure or consent step at the time of each integration. The scope of data shared is defined broadly as Customer Account information and Service Data, which encompasses all data submitted by customers, agents, and end users.
Under this clause, enabling any Third-Party Product integration on the Zendesk platform authorizes Zendesk to share Service Data, including all data submitted by agents and end users, with the relevant third-party provider. The agreement states that customers waive claims against Zendesk arising from Third-Party Products.
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