The agreement requires the Customer to provide required notices to and obtain required consents from Agents and End Users necessary for Zendesk to lawfully process Service Data, and to inform Agents about their rights under Zendesk's Privacy Notice.
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision places the legal responsibility for obtaining all consents and providing all notices necessary for lawful processing of Service Data on the Customer rather than Zendesk. This allocation of responsibility is significant under GDPR and CCPA, where inadequate consent or notice mechanisms create direct regulatory exposure for the Customer as data controller.
Under this clause, the Customer is responsible for ensuring that agents and end users have received required notices and provided any required consents before their data is processed by Zendesk. The Customer must also inform agents about their rights as described in Zendesk's Privacy Notice.
Cross-platform context
See how other platforms handle Customer Consent Obligations for Agent and End User Data and similar clauses.
Compare across platforms →"Customer will: ... (iii) provide any notices to, and obtain any required consents from, Agents and End Users necessary for Zendesk to lawfully process Service Data; (iv) if Customer provides Agent information to Zendesk to create account logins, inform those Agents about applicable rights outlined in the Privacy NoticeExcerpt from Zendesk's Terms of Service
(1) REGULATORY LANDSCAPE: This provision directly engages GDPR requirements for lawful basis, transparency, and data subject rights, as well as CCPA requirements for notice at collection.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision places the legal responsibility for obtaining all consents and providing all notices necessary for lawful processing of Service Data on the Customer rather than Zendesk. This allocation of responsibility is significant under GDPR and CCPA, where inadequate consent or notice mechanisms create direct regulatory exposure for the Customer as data controller.
Under this clause, the Customer is responsible for ensuring that agents and end users have received required notices and provided any required consents before their data is processed by Zendesk. The Customer must also inform agents about their rights as described in Zendesk's Privacy Notice.
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