“As between the parties, Customer retains ownership of all Service Data.”
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Confirming customer ownership of service data as between the parties establishes that Zendesk does not claim ownership of that data, though it does not restrict Zendesk's licensed use of it.
Interpretive note: The 'as between the parties' qualifier limits the ownership statement to the contractual relationship and does not address third-party claims; this is inherent in the quoted language and is preserved in the canonical claim.
The customer retains ownership of all service data as against Zendesk, meaning Zendesk cannot claim the data as its own.
How other platforms handle this
As between the Parties, Customer or its licensors retain all right, title and interest (including any and all Intellectual Property Rights) in and to the Customer Property and any modifications made thereto...
You retain all ownership rights in your Customer Content subject to any license or other rights granted herein.
As between you and OpenAI, and to the extent permitted by applicable law, you (a) retain your ownership rights in Input...
"As between the parties, Customer retains ownership of all Service Data.Excerpt from Zendesk's Terms of Service
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Confirming customer ownership of service data as between the parties establishes that Zendesk does not claim ownership of that data, though it does not restrict Zendesk's licensed use of it.
The customer retains ownership of all service data as against Zendesk, meaning Zendesk cannot claim the data as its own.
ConductAtlas has identified this type of provision across 249 platforms. See the full comparison.
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