Box Terms of Service

Box's Terms of Service set out the rules for using its storage and collaboration service. Box can suspend or shut down your account at any time in its sole discretion, and if you're on an annual plan you cannot cancel or reduce seats until your renewal date. If your account is terminated, you have only 14 days to retrieve your stored Content before Box has no obligation to keep it, and you can never sue Box as part of a class action — only on your own.

The Box Terms of Service establish the conditions under which Box provides its cloud storage and collaboration platform to users. Box grants itself sole discretion to suspend or terminate access and to disable Content under broadly defined conditions, while users on Annual Subscription Plans are locked into their seat count and service level until the anniversary date. Box's aggregate liability is capped at 1.5 times the most recent monthly or yearly fee or $100 USD, whichever is greater, with all indirect, consequential, punitive, and similar damages excluded entirely, and the Services are provided on an 'as is,' 'with all faults,' and 'as available' basis with no express or implied warranties. Disputes must be resolved on an individual basis, with class, consolidated, representative, and group arbitration proceedings prohibited. Box commits that it will not use user queries or outputs to train Box AI without explicit user consent, and that its license to transmit, process, use, and disclose user Content is limited to what is necessary to provide the Services.

Users of Box face several concrete constraints: they cannot cancel, reduce seats, or downgrade an Annual Subscription Plan before the anniversary date; they must request retrieval of their Content within 14 days of any termination or risk permanent loss of that Content; and if their account email is associated with an organization and they do not change it within 14 days of a notice attempt, that organization may gain direct control over the account and all its Content. Box's financial liability to any individual user is capped at 1.5 times the most recent monthly or yearly fee or $100 USD, and all indirect or consequential damages are excluded. Box will not use a user's AI queries or outputs to train Box AI without that user's explicit consent — meaning users who have not given such consent should verify that no consent has been granted if they use Box AI features.