This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish new billing obligations for consumable service resources. Users are now explicitly responsible for charges related to API calls and AI Units consumed beyond their service entitlements. Box reserves the right to monitor resource usage, report overages to the billing contact, and automatically charge the payment method on file for excess consumption. If usage exceeds entitlements, Box may implement throttling, rate limiting, or temporary service suspension until the overage is remedied and all charges are paid. Additionally, all written notices to Box must now be submitted electronically through Box-provided channels; Box will not process notices sent by mail or delivered in person.
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Any disputes or claims not subject to arbitration, as set forth in this section, will be resolved exclusively in the federal or state courts of New York, New York, and you and we consent to personal jurisdiction in those courts.
Except as provided in the dispute resolution section above, all claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of San Francisco, California.
The Agreement is governed by the laws of the State of California, excluding conflicts of law provisions.
"If you reside in Japan, you agree that the Terms, and your relationship with Box will be governed by the laws of Japan...We both agree that all claims can only be litigated in Tokyo, Japan and we each agree to the exclusive jurisdiction of the courts located in Tokyo, Japan.Excerpt from Box's Terms of Service
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The clause states: “If you reside in Japan, you agree that the Terms, and your relationship with Box will be governed by the laws of Japan...We both agree that all claims can only be litigated in Tokyo, Japan and we each agree to the exclusive jurisdiction of the courts located in Tokyo, Japan.”
ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.
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