This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The exclusion eliminates recovery for the categories of damages most commonly associated with significant financial harm, including lost data, lost profits, and downstream losses.
Interpretive note: The excerpt ends with an ellipsis, indicating additional content follows that may enumerate further excluded categories, conditions, or exceptions. Only what is explicitly quoted has been stated.
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
View change record →A reader cannot recover indirect, incidental, special, punitive, cover, or consequential damages from Box or any of its associated entities.
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"IN NO EVENT WILL YOU OR BOX AND ITS AFFILIATES, RESELLERS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR LICENSORS BE LIABLE FOR: ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES...— Excerpt from Box's Box Terms of Service
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The exclusion eliminates recovery for the categories of damages most commonly associated with significant financial harm, including lost data, lost profits, and downstream losses.
A reader cannot recover indirect, incidental, special, punitive, cover, or consequential damages from Box or any of its associated entities.
ConductAtlas has identified this type of provision across 288 platforms. See the full comparison.
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