Provision record
Box · Box Terms of Service · View original document ↗

User solely responsible for Platform Application support

Common · 102 of 343 platforms
Stay ahead of the changes
Track Box and hear on the next check after its terms change. We check daily where we can, and show you where we can't.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 11, 2026

The updated terms establish new billing obligations for consumable service resources. Users are now explicitly responsible for charges related to API calls and AI Units consumed beyond their service entitlements. Box reserves the right to monitor resource usage, report overages to the billing contact, and automatically charge the payment method on file for excess consumption. If usage exceeds entitlements, Box may implement throttling, rate limiting, or temporary service suspension until the overage is remedied and all charges are paid. Additionally, all written notices to Box must now be submitted electronically through Box-provided channels; Box will not process notices sent by mail or delivered in person.

View change record →

How other platforms handle this

DeepL

In the event that Customer uses the API within an Application which is distributed on third-party platforms (e.g., mobile apps), it is Customer's sole responsibility to comply with any and all requirements and terms of service of such third-party platforms.

Whoop

WHOOP and you acknowledge that this Agreement is concluded between WHOOP and you only, and not with Apple Inc....as between WHOOP and Apple, WHOOP, not Apple, is solely responsible for the Apple-Enabled Software and the content thereof.

Cohere

At Cohere's request, Customer will provide Cohere access to, and use of, Customer Application, at no cost to Cohere, for the purpose of monitoring or reviewing Customer Application for compliance with this Agreement.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You are solely responsible for supporting the Platform Application for yourself and Platform Application Users. Box is not responsible for any performance issues attributable to a Platform Application.

Excerpt from Box's Terms of Service

Provision details

Document information
Document
Box Terms of Service
Entity
Box
Date stated by the document
Aug. 17, 2026
As printed in Box’s text (version CA-V-005270), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-005270, captured July 25, 2026
Record ID
CA-P-057883
Document ID
CA-D-000713
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-005270)
d815b25a661f2b7a662079c00f3c903450c1bbb39374c9f1e8bb788bc1cb835f
Analysis generated
May 8, 2026 04:57 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-005270, captured July 25, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Box
Document: Box Terms of Service
Record ID: CA-P-057883
Version: CA-V-005270
Captured: 2026-07-25 01:22:06 UTC
SHA-256: d815b25a661f2b7a…
URL: https://conductatlas.com/platform/box/box-terms-of-service/provision/CA-P-057883/user-solely-responsible-for-platform-application-support/
Accessed: Oct. 22, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

Get the weekly coverage letter

Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.

Frequently Asked Questions

What does Box's User solely responsible for Platform Application support clause do?

The clause states: “You are solely responsible for supporting the Platform Application for yourself and Platform Application Users. Box is not responsible for any performance issues attributable to a Platform Application.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 102 platforms. See the full comparison.

Is ConductAtlas affiliated with Box?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Box.