“You must make such request within fourteen (14) days following termination otherwise, any Content you have stored with the Services may not be retrievable and we will have no obligation to maintain Content stored in your account after this fourteen (14) day period.”
This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Failure to act within the 14-day window eliminates Box's obligation to preserve Content and may result in permanent loss of that Content.
The updated terms establish new billing obligations for consumable service resources. Users are now explicitly responsible for charges related to API calls and AI Units consumed beyond their service entitlements. Box reserves the right to monitor resource usage, report overages to the billing contact, and automatically charge the payment method on file for excess consumption. If usage exceeds entitlements, Box may implement throttling, rate limiting, or temporary service suspension until the overage is remedied and all charges are paid. Additionally, all written notices to Box must now be submitted electronically through Box-provided channels; Box will not process notices sent by mail or delivered in person.
View change record →A reader has a 14-day window after termination to request their stored Content; after that window, Box has no obligation to maintain it and it may not be retrievable.
How other platforms handle this
If your account is deleted, some of your information and content may remain on our Services to allow your team members or other users to make full use of the Services.
Smartsheet may retain copies of Customer Content as part of records, documents, or broader data sets in accordance with Smartsheet's legal and financial compliance obligations, on condition that Smartsheet continues to comply with all the requirements of the Agreement...
We shall promptly destroy personal information without delay when the retention period has expired or when the purpose of processing has been achieved, and the personal information is no longer necessary.
"You must make such request within fourteen (14) days following termination otherwise, any Content you have stored with the Services may not be retrievable and we will have no obligation to maintain Content stored in your account after this fourteen (14) day period.Excerpt from Box's Terms of Service
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Failure to act within the 14-day window eliminates Box's obligation to preserve Content and may result in permanent loss of that Content.
A reader has a 14-day window after termination to request their stored Content; after that window, Box has no obligation to maintain it and it may not be retrievable.
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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