This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Failure to act within the 14-day window eliminates Box's obligation to preserve Content and may result in permanent loss of that Content.
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
View change record →A reader has a 14-day window after termination to request their stored Content; after that window, Box has no obligation to maintain it and it may not be retrievable.
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"You must make such request within fourteen (14) days following termination otherwise, any Content you have stored with the Services may not be retrievable and we will have no obligation to maintain Content stored in your account after this fourteen (14) day period.— Excerpt from Box's Box Terms of Service
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Failure to act within the 14-day window eliminates Box's obligation to preserve Content and may result in permanent loss of that Content.
A reader has a 14-day window after termination to request their stored Content; after that window, Box has no obligation to maintain it and it may not be retrievable.
ConductAtlas has identified this type of provision across 274 platforms. See the full comparison.
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