This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish new billing obligations for consumable service resources. Users are now explicitly responsible for charges related to API calls and AI Units consumed beyond their service entitlements. Box reserves the right to monitor resource usage, report overages to the billing contact, and automatically charge the payment method on file for excess consumption. If usage exceeds entitlements, Box may implement throttling, rate limiting, or temporary service suspension until the overage is remedied and all charges are paid. Additionally, all written notices to Box must now be submitted electronically through Box-provided channels; Box will not process notices sent by mail or delivered in person.
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If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method.
all excess usage will be invoiced monthly in arrears.
Upon written notice, the billing of fees may be assigned to Smartsheet, such that Customer will pay Smartsheet directly.
"Twenty-one (21) days after sending such report, Box will bill the then-current payment method on file for account licenses for any Excess Users which have not yet been permanently deleted.Excerpt from Box's Terms of Service
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The clause states: “Twenty-one (21) days after sending such report, Box will bill the then-current payment method on file for account licenses for any Excess Users which have not yet been permanently deleted.”
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