This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
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We use your personal information to improve and enhance our Services, including through the use of various technologies (e.g., business intelligence tools, machine learning systems, and artificial intelligence), personalize content and features to your interests and goals...
Some features of our Services may use third-party automated technology to provide a more personalized experience, and to give you comprehensive insights about your data.
We may enforce this provision using both automated detection methods and human review, in accordance with our policies and applicable law.
"Box shall not be responsible for, and shall not have any obligation regarding, any use of Box AI which relies on queries that infringe on any proprietary right of a third party or any use of outputs in a manner which infringes on any proprietary right of a third party.Excerpt from Box's Terms of Service
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The clause states: “Box shall not be responsible for, and shall not have any obligation regarding, any use of Box AI which relies on queries that infringe on any proprietary right of a third party or any use of outputs in a manner which infringes on any proprietary right of a third party.”
ConductAtlas has identified this type of provision across 216 platforms. See the full comparison.
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