This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The cap severely restricts the maximum financial recovery a user could obtain from Box regardless of the magnitude of harm suffered.
Interpretive note: The excerpt uses an ellipsis, suggesting surrounding language exists that may further condition or contextualize the cap. The bilateral scope of the cap is noted but not confirmed from this excerpt alone.
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
View change record →A reader's ability to recover damages from Box is capped at a small dollar amount tied to recent fees paid, with a $100 floor.
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"THE AGGREGATE LIABILITY...WILL BE LIMITED TO THE GREATER OF: (A) ONE AND A HALF (1.5) TIMES THE MOST RECENT MONTHLY OR YEARLY FEE THAT YOU PAID FOR THAT SERVICE; OR (B) ONE HUNDRED DOLLARS ($100 U.S.D.).— Excerpt from Box's Box Terms of Service
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The cap severely restricts the maximum financial recovery a user could obtain from Box regardless of the magnitude of harm suffered.
A reader's ability to recover damages from Box is capped at a small dollar amount tied to recent fees paid, with a $100 floor.
ConductAtlas has identified this type of provision across 288 platforms. See the full comparison.
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