“THE AGGREGATE LIABILITY...WILL BE LIMITED TO THE GREATER OF: (A) ONE AND A HALF (1.5) TIMES THE MOST RECENT MONTHLY OR YEARLY FEE THAT YOU PAID FOR THAT SERVICE; OR (B) ONE HUNDRED DOLLARS ($100 U.S.D.).”
This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The cap severely restricts the maximum financial recovery a user could obtain from Box regardless of the magnitude of harm suffered.
Interpretive note: The excerpt uses an ellipsis, suggesting surrounding language exists that may further condition or contextualize the cap. The bilateral scope of the cap is noted but not confirmed from this excerpt alone.
The updated terms establish new billing obligations for consumable service resources. Users are now explicitly responsible for charges related to API calls and AI Units consumed beyond their service entitlements. Box reserves the right to monitor resource usage, report overages to the billing contact, and automatically charge the payment method on file for excess consumption. If usage exceeds entitlements, Box may implement throttling, rate limiting, or temporary service suspension until the overage is remedied and all charges are paid. Additionally, all written notices to Box must now be submitted electronically through Box-provided channels; Box will not process notices sent by mail or delivered in person.
View change record →A reader's ability to recover damages from Box is capped at a small dollar amount tied to recent fees paid, with a $100 floor.
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"THE AGGREGATE LIABILITY...WILL BE LIMITED TO THE GREATER OF: (A) ONE AND A HALF (1.5) TIMES THE MOST RECENT MONTHLY OR YEARLY FEE THAT YOU PAID FOR THAT SERVICE; OR (B) ONE HUNDRED DOLLARS ($100 U.S.D.).Excerpt from Box's Terms of Service
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The cap severely restricts the maximum financial recovery a user could obtain from Box regardless of the magnitude of harm suffered.
A reader's ability to recover damages from Box is capped at a small dollar amount tied to recent fees paid, with a $100 floor.
ConductAtlas has identified this type of provision across 280 platforms. See the full comparison.
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