Box updated its Terms of Service on July 11, 2026, adding 248 sentences and modifying 11 existing sentences. The change introduces a new section on 'Excess Consumption' that establishes billing mechanisms for overage charges when users exceed resource entitlements (such as API Calls and AI Units). The updated terms also add provisions requiring electronic-only notice submission and expand user responsibility to include service resource consumption beyond base subscription limits. Users may now receive billing for overage usage at Box's discretion, and Box reserves the right to implement usage controls including throttling or temporary suspension until overages are paid.
Business customers: If your organization uses more API calls or AI Units than your subscription level includes, you are responsible for paying Box's stated fees for the overage.
Business customers: Box can slow down or shut off your access if you exceed your resource limits or owe overage charges, and access remains restricted until you pay the bill.
Business customers: Box can automatically charge your registered payment method for API and AI Unit overages without separate authorization for each overage event.
Consumers: Your responsibility for charges now explicitly includes overage of consumable resources, not just the base service fee.
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
→ Review your service level entitlements at box.com/pricing to understand baseline resource limits and associated overage costs.
→ Monitor API call and AI Unit consumption within your Box environment to stay within your contracted entitlements and avoid automatic overage charges.
→ Contact your Box account administrator or support if you anticipate approaching or exceeding your resource entitlements, to discuss usage optimization or service plan upgrades before overage charges accrue.
Establishes automatic billing for overage of consumable resources (API Calls, AI Units) and grants Box discretion to implement usage controls including throttling, rate limiting, or suspension until overages are paid.
Clarifies that customers remain responsible for Excess Usage charges even when submitting cancellation requests, and such charges do not qualify for prorated refunds.
Restricts customer notice to Box to electronic channels only (email, web form, in-service feature) and explicitly states Box will not process or respond to physical mail or in-person written/verbal notices.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Box introduced a formal 'Excess Consumption' billing regime (Section 23.2) that converts discretionary overage language into specific operational procedures: usage reporting, automated billing authorization, and service suspension rights. The change affects any organization integrating Box …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003623.
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