This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish new billing obligations for consumable service resources. Users are now explicitly responsible for charges related to API calls and AI Units consumed beyond their service entitlements. Box reserves the right to monitor resource usage, report overages to the billing contact, and automatically charge the payment method on file for excess consumption. If usage exceeds entitlements, Box may implement throttling, rate limiting, or temporary service suspension until the overage is remedied and all charges are paid. Additionally, all written notices to Box must now be submitted electronically through Box-provided channels; Box will not process notices sent by mail or delivered in person.
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take any action that imposes, or may impose (as determined by us, in our sole discretion), an unreasonable or disproportionately large load on our infrastructure
in a manner that burdens, disables, impairs, or interferes with the Cloud Services or AI Model Services or the equipment used to provide the Cloud Services or AI Model Services
"You must not: (a) damage, disable, overburden, or impair the Service (or any network connected to the Services)...Excerpt from Box's Terms of Service
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The clause states: “You must not: (a) damage, disable, overburden, or impair the Service (or any network connected to the Services)...”
ConductAtlas has identified this type of provision across 271 platforms. See the full comparison.
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