Canva's Terms of Use now distinguish between print products sold directly by Canva and those sold through third-party Marketplace Sellers. Previously, all print services were provided by third-party print partners. Under the updated terms, purchases from Marketplace Sellers are governed by separate Print Marketplace Seller Terms in addition to Canva's main Terms, and Canva or print partners may reject orders for any reason. The company clarified that it cannot provide refunds for user errors or change-of-mind situations, but will refund orders rejected after payment is made.
Consumers: If you buy print products from a third-party seller on Canva, you have two separate agreements: Canva's Terms and the seller's specific terms.
Consumers: Canva or the print partner can cancel your order for any reason without having to provide detailed justification.
Consumers: You cannot get a refund if you make a mistake on your order or change your mind; refunds are only issued if the seller rejects your order after you have paid.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
→ Review the Print Marketplace Seller Terms if purchasing print products from a third-party seller identified at checkout.
→ Verify that your print order details are correct before finalizing purchase, as refunds for user errors are not available under the updated terms.
Purchases from third-party marketplace sellers are now governed by separate Print Marketplace Seller Terms in addition to Canva's main Terms.
Canva or print partners may reject orders for any reason, including product unavailability or errors, with refunds issued only for post-payment rejections.
Refunds are explicitly not available for user errors or change-of-mind situations; refunds apply only to orders rejected after payment.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Canva has restructured its print fulfillment service to introduce a marketplace model alongside direct sales, with separate contractual terms governing third-party seller transactions. This creates a bifurcated contractual framework where some print customers are bound …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-004597.
Canva replaced its direct email contact address (privacy@canva.com) with a web-based contact form throughout its Privacy Policy. In an update …
Canva updated its privacy policy on August 20, 2026 to revise the 'Other policies' section. The document previously listed 'Cavalry …
Canva removed cookie consent language from its Terms of Use homepage. The previous version displayed prominent text describing optional cookies …
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Get alerted when this policy changes again, including what changed and why it matters.