Chegg updated its privacy policy dated September 9, 2026, removing a separate Busuu supplemental privacy policy and consolidating Busuu privacy terms into the main Chegg policy. The policy now clarifies that keystrokes are no longer captured by AI functions, specifies that audio data will not be used for identification, and adds explicit protections stating that content from users under 18 will not be used to train AI models or shared with third parties. The policy also revised contact procedures for privacy requests and changed the privacy contact email from privacy@chegg.com to privacy@busuu.com.
Consumers: If you are under 18, your submitted content cannot be used to train AI systems.
Consumers: If you are under 18, your content will not be shared with other companies for their own use.
Consumers: Using GPC cannot result in you being charged more, denied service, or receiving lower quality service.
Consumers: Your voice recordings will not be used to identify who you are.
Consumers: To request your privacy rights, you now email privacy@busuu.com instead of using an online form.
The updated policy removes keystroke capture from AI functions and explicitly states that audio information will not be used to identify you. For users under 18, the policy now provides a specific protection: content you submit will not be used to train or improve AI models, and will not be disclosed to third parties for their own purposes. The policy also clarifies that when you enable Global Privacy Control (GPC), Chegg will not share your personal data with advertising partners for targeted advertising and will not charge you or provide different service quality for using GPC. You can exercise privacy rights by clicking the 'Do Not Sell or Share My Personal Information' link in the website footer or by emailing privacy@busuu.com.
→ If you are under 18, review the updated policy to confirm your content will not be used to train AI models.
→ Enable Global Privacy Control (GPC) in your browser if you wish to opt out of personal data sharing for targeted advertising; Chegg will not charge you or provide different service quality for using GPC.
→ Update your privacy contact information: privacy requests should now be sent to privacy@busuu.com instead of privacy@chegg.com.
ConductAtlas has recorded 2 material changes to this document over 93 days of monitoring (since July 2026).
Across all monitored documents, Chegg has made 3 significant changes.
Content from users under 18 will not be used to train AI models or disclosed to third parties for their own purposes.
Audio information will not be used to uniquely identify users.
AI functions no longer capture keystrokes, even when not sent.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Chegg consolidated its Busuu supplemental privacy policy into the main Chegg Privacy Policy and added explicit safeguards for minors and AI processing. The policy now states that content from users under 18 will not be …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-X-005611.
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