| Before | After | ||
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| 0 | Download or Print Chegg Terms of Use Last Updated: October 16, 2023 Welcome to Chegg! | 0 | Download or Print Chegg Terms of Use Last Updated: September 22, 2026¹ Welcome to Chegg! |
| 4 | Chegg, Inc. and our subsidiaries are referred to collectively in these Terms of Use as " Chegg," " Chegg Websites," " we " or " our." " You," " your " and " user " refer to any person or entity using the Services. | 4 | Chegg, Inc. and our affiliates and subsidiaries are referred to collectively in these Terms of Use as " Chegg," "Company" " Chegg Websites," " we " or " our." " You," " your " and " user " refer to any person or entity using the Services. |
| 7 | Make sure you read the jurisdiction-specific terms for your country or province, in the case of users residing in Quebec, of residence as noted throughout these Terms of Use. | 7 | Make sure you read the jurisdiction-specific terms for your country or province, of residence as noted throughout these Terms of Use. |
| 10 | ARBITRATION NOTICE: UNLESS YOU OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE YOU FIRST AGREE TO THESE TERMS OF USE BY FOLLOWING THE OPT-OUT PROCEDURE SPECIFIED IN THE "DISPUTE RESOLUTION" SECTION BELOW, AND EXCEPT WHERE PROHIBITED BY LOCAL LAW OR FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE "DISPUTE RESOLUTION" SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND CHEGG WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. | 10 | ARBITRATION NOTICE: UNLESS YOU OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE YOU FIRST AGREE TO THESE TERMS OF USE BY FOLLOWING THE OPT-OUT PROCEDURE SPECIFIED IN THE "DISPUTE RESOLUTION" SECTION BELOW, AND EXCEPT WHERE PROHIBITED BY LOCAL LAW OR FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE "DISPUTE RESOLUTION" SECTION BELOW, OR AS SET FORTH IN THE "SEXUAL ASSAULT AND SEXUAL HARASSMENT CLAIMS SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND CHEGG WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. |
| 14 | To the extent there is a conflict between these Terms of Use and any Additional Terms, the Additional Terms will control unless the Additional Terms expressly state otherwise. | 14 | To the extent there is a conflict between these Terms of Use and any Additional Terms, the Additional Terms will control unless the Additional Terms expressly state otherwise. ¹ Supersedes October 16, 2023 Version Table of Contents Account Registration and Termination Age and Residence Requirements; United States Jurisdiction Proprietary Rights Your License to Use Chegg Content Social Distribution and Widgets Notice to Third-Party Websites Digital Content AI-Assisted Features User Content and Activities Acceptable Use Policy Service Modifications Mobile Use Customer Support Communications Email and Text Message Notifications Account Cancellation Payments and Payment Processing Third-Party Links, Content and Applications Linking Policy Course Searches and Other Information Specific to an Academic Institution Categories of Users Homework Help, Study Guide and Note Usage Outlines, Study Guides and Notes Career Information and Jobs Learning Courses Test Prep Services Bibliography and Citation Services Disclaimer of Warranties Limitations of Liability; Waiver Indemnity Export Reporting Copyright and Other Intellectual Property Violations Informal Dispute Resolution Dispute Resolution Class Action Waiver Commencing the Arbitration, Arbitration Rules, Governing Law Arbitrator Arbitration Location and Procedure Batch Arbitration Arbitrator's Decision Fees Invalidity, Expiration, and Termination Changes Policies Privacy Policy List Prices Chegg Credit Chegg Discount Codes, Bonuses, Coupons, Loyalty Programs, Points Programs and Other Promotions Return of Digital Access Codes Tax Supplemental Materials Asset Ownership Certain Payments and Renewals Free Trial Memberships Chegg Honor Code A Message to Students A Message to Educators Miscellaneous Changes Entire Agreement Contacting Chegg Account Registration and Termination Chegg provides a variety of services, both online and offline, designed to improve the overall academic experience. |
| 15 | Table of Contents Account Registration and Termination Age and Residence Requirements; United States Jurisdiction Proprietary Rights Your License to Use Chegg Content Social Distribution and Widgets Notice to Third-Party Websites Digital Content AI-Assisted Features User Content and Activities Acceptable Use Policy Service Modifications Mobile Use Customer Support Communications Email and Text Message Notifications Account Cancellation Payments and Payment Processing Third-Party Links, Content and Applications Linking Policy Course Searches and Other Information Specific to an Academic Institution Categories of Users Homework Help, Study Guide and Note Usage Outlines, Study Guides and Notes Career Information and Jobs Learning Courses Test Prep Services Bibliography and Citation Services Disclaimer of Warranties Limitations of Liability; Waiver Indemnity Export Reporting Copyright and Other Intellectual Property Violations Informal Dispute Resolution Dispute Resolution Class Action Waiver Commencing the Arbitration, Arbitration Rules, Governing Law Arbitrator Arbitration Location and Procedure Batch Arbitration Arbitrator's Decision Fees Invalidity, Expiration, and Termination Changes Policies Privacy Policy List Prices Chegg Credit Chegg Discount Codes, Bonuses, Coupons, Loyalty Programs, Points Programs and Other Promotions Return of Digital Access Codes Tax Supplemental Materials Asset Ownership Certain Payments and Renewals Free Trial Memberships Chegg Honor Code A Message to Students A Message to Educators Miscellaneous Changes Entire Agreement Contacting Chegg Account Registration and Termination Chegg provides a variety of services, both online and offline, designed to improve the overall academic experience and help users save money. | — | Removed |
| 26 | Chegg has the right to terminate your account for any reason at our sole discretion without notice to you. | 25 | Chegg has the right to terminate your account for any reason at our sole discretion without giving notice to you. |
| 30 | Text book rentals and sales are only available to residents of the United States. | 29 | The Services are not intended for distribution or use in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Chegg to any registration requirement within such jurisdiction or country. |
| 30 | By registering, you certify that you are not on any list of restricted persons with whom it is unlawful for a United States company to do business and are otherwise in compliance with all applicable export and import laws of the United States. | ||
| 31 | Chegg operates the majority of its Services in the United States. | ||
| 32 | The Services are not intended for distribution or use in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Chegg to any registration requirement within such jurisdiction or country. | — | Removed |
| 33 | By registering, you certify that you are not on any list of restricted persons with whom it is unlawful for a United States company to do business. | — | Removed |
| 34 | Chegg operates the majority of its Services in the United States. | — | Removed |
| 37 | A specific Service or AI-Enabled Feature (as defined below) may state an eligibility age older than 13 in its in-product signup flow; where it does, that feature-specific age requirement controls for that feature, consistent with the "Additional Terms" provision above. | ||
| 54 | Social Distribution and Widgets Chegg may allow you but only through express written permission to engage in certain personal uses of Chegg Content that include the ability to share certain Chegg Content with others (" Social Distribution "). | 53 | AI-Assisted Features If you use a feature of our Services that is integrated with, facilitated by, or otherwise assisted by artificial intelligence, such as our Q&A Service (collectively, " AI-Assisted Features "), your inputs are "User Content" and the outputs of that service are "Chegg Content" as those terms are described in other sections of these Terms of Use. |
| 55 | For example, the Services may allow you to send certain Chegg Content to friends, display Chegg Content on your personal website or post Chegg Content on a third-party website. | — | Removed |
| 56 | You agree that you will not imply that you and Chegg are affiliated in any way or that Chegg approves of your comments. | — | Removed |
| 57 | We reserve the right to revoke our permission for Social Distribution at any time to protect our reputation, the integrity of our services or if you breach these Terms of Use, and you agree to immediately cease Social Distribution upon receiving a notice revoking our permission and to comply with any terms we post in connection with the Social Distribution of Chegg Content. | — | Removed |
| 58 | Similarly, the Services may provide content that you may choose to embed on your personal web page, third-party website or social networking website by pasting the HTML or other code provided by us (typically labeled as an embed code) (" Widgets "). | — | Removed |
| 59 | Widgets are Chegg Content and subject to the limited, revocable license described above. | — | Removed |
| 60 | We may discontinue providing the services necessary for the Widgets to operate or we may disable Widgets you have embedded at any time for any reason without any liability to you. | — | Removed |
| 61 | You agree that our permission to you to use Widgets does not provide you (or any third-party) with any intellectual property rights in or to the Widget or any Chegg Content made available via any Widget. | — | Removed |
| 62 | Notice to Third-Party Websites Any Chegg Content made available in connection with your website, or otherwise, by our Widgets, third-party widgets or otherwise, is our exclusive property and no grant of any intellectual property rights is made by us. | — | Removed |
| 63 | We retain the right to demand that you cease any use of Chegg Content upon notice. | — | Removed |
| 64 | Digital Content If you receive as part of your order access codes, passwords or downloads for online eBooks or publisher created online digital services content (" Digital Content "), then, when activating the codes, downloading content or logging in to access or use Digital Content, you may be required to agree to certain additional terms and conditions (" Digital Content Terms ") before you may access the Digital Content. | — | Removed |
| 65 | Read the Digital Content Terms for each Digital Content you rent or purchase, as different Digital Content may come with different restrictions or may be updated from time to time. | — | Removed |
| 66 | If there is a conflict between the Digital Content Terms and these Terms of Use, the Digital Content Terms supersede the Terms of Use only to the extent of your use of the relevant Digital Content. | — | Removed |
| 67 | AI-Assisted Features If you use a feature of our Services that is integrated with, facilitated by, or otherwise assisted by artificial intelligence, such as our Q&A Service (collectively, "AI-Assisted Features"), your inputs are "User Content" and the outputs of that service are "Chegg Content" as those terms are described in other sections of these Terms of Use. | — | Removed |
| 69 | Please note that you acquire no rights in the Chegg Content that is output by the AI-Assisted Features, and that such outputs may be inaccurate and/or be subject to third party rights. | 55 | Please note that you acquire no rights in the Chegg Content that is output by the AI-Assisted Features, and that such output may be inaccurate and/or be subject to third party rights. |
| 70 | It is your sole responsibility to ensure that you do not use Chegg Content that is the output of an AI-Assisted Feature in a way that violates a third party's rights. | 56 | It is your sole responsibility to ensure that you do not use Chegg Content, that is the output of an AI-Assisted Feature in a way that violates a third party's rights. |
| 73 | Do not enter your or others' personal information. | 59 | Do not enter your or others' personal or confidential information. |
| 60 | You acknowledge that if you submit personal or confidential information despite this instruction, it remains User Content subject to the license and training use grant described above and will be handled in accordance with our Privacy Policy. | ||
| 61 | You agree that if you submit personal or confidential information about another person you represent that you have the right to do so and such information will be de-identified consistent with AI Development and Use of De-identified Data below. | ||
| 62 | AI features are available only to users who are 18 or older. | ||
| 63 | Connecting Third-Party Accounts Some Features allow you to connect a third-party account you control, such as an email or calendar account (each, a "Connected Account"). | ||
| 64 | You authorize Chegg to access that Connected Account solely to provide the specific capabilities you enable, as described in the consent screens presented to you at the time. | ||
| 65 | You may revoke this access at any time through your Chegg account settings or through the third-party provider's own security settings. | ||
| 66 | Revocation stops new access going forward but does not retroactively affect actions already taken. | ||
| 67 | Chegg accesses only the data necessary to provide the capabilities you have enabled and does not use data from a Connected Account for any purpose except as separately and specifically disclosed and consented to by you. | ||
| 68 | See the Privacy Policy for details on what data is accessed, how long it is retained, and your rights to access or delete it. | ||
| 69 | If a Feature allows you to contact, message, or otherwise interact with a third party through a Connected Account (such as a contact you add or a recipient you message), you represent that you have a lawful basis and an appropriate relationship to do so for the stated purpose. | ||
| 70 | You are responsible for the content and recipients of any communication sent through that Feature, including communications sent through any feature you enable that sends on your behalf without your prior review. | ||
| 71 | You acknowledge that you will have access to review and edit data in connected Features and acknowledge that any failure to review said data may result in a misrepresentation that you agree to be responsible for. | ||
| 72 | AI-Assisted Features A Feature can include an AI-Assisted Feature that is an automated system, not a human being. | ||
| 73 | Where a reasonable person could otherwise be misled into believing they are interacting with a human, Chegg will provide notice that the feature is AI-generated. | ||
| 74 | AI-Assisted Features are designed as task-oriented tools and are not intended to function as a companion, therapist, or substitute for human relationships or professional advice. | ||
| 75 | Your Review Responsibility Where a Feature or an AI-Assisted Feature allows you to review its output before it is used or sent, you are solely responsible for that review and any error, omissions or misrepresentations related to that output. | ||
| 76 | Where you enable a feature that acts without your prior review, you acknowledge that its output reflects an automated process and agree to the disclosure practices described in your account settings for that feature. | ||
| 78 | Do not submit, post, upload, embed, display, communicate, link to, email or otherwise distribute or publish any sensitive personal information or confidential information that you do not want to grant rights to. | ||
| 76 | You further agree that Chegg is free to use any ideas or concepts contained in any User Content for any purposes whatsoever, including, without limitation, developing, manufacturing and marketing products and services, and creating informational articles, without any payment of any kind to you. | 80 | You further agree that Chegg is free to use any ideas or concepts contained in any User Content for any purpose whatsoever, including, without limitation, developing, manufacturing and marketing products and services, and creating informational articles, without any payment of any kind to you. |
| 87 | This is to avoid any misunderstandings if your ideas are similar to those we have developed or are developing independently. | 91 | This is to avoid any misunderstandings if your ideas are like those we have developed or are developing independently. |
| 97 | AI Development and Use of De-Identified Data Notwithstanding anything to the contrary in these Terms, Company may collect, use, process, analyze, combine, modify, disclose, share, license, transfer, monetize, sell, and otherwise exploit De-Identified Data and Derived Data for any lawful business purpose, including the development, training, testing, validation, and improvement of artificial intelligence tools/models whether developed by Company or by third parties. | ||
| 98 | For the purpose of this clause, de-identified data means data derived from personal data where direct identifiers have been removed, obscured, transformed, aggregated, masked, pseudonymized, or otherwise processed using measures intended to reduce the ability to identify you. | ||
| 99 | "Derived Data" includes insights, patterns, statistical information, outputs, learnings, inferences, and other information resulting from the processing of personal data or De-Identified Data. | ||
| 100 | Any such processing or disclosure of de-identified data will be undertaken in accordance with applicable law and subject to appropriate technical and organizational safeguards designed to prevent re-identification. | ||
| 101 | Any third party to whom Company discloses, licenses, or sells De-Identified Data will be contractually required to: (i) comply with applicable de-identification and data protection laws; (ii) refrain from attempting to reidentify the data; and (iii) not further disclose the data except under equivalent contractual restrictions. | ||
| 102 | However, you acknowledge that no de-identification method can guarantee that re-identification will never occur and that the Company shall not be liable for any re-identification of De-Identified Data by unaffiliated third parties, except to the extent resulting from the Company's wilful misconduct or violation of applicable law. | ||
| 103 | Retention Notwithstanding any account closure, deletion request, termination of services, withdrawal of consent, or expiration of any relationship with the Company, the Company may retain De-Identified Data and the derived data for as long as the Company determines necessary or useful for its business purposes, including developing, training and improving artificial intelligence tools/models subject to applicable law. | ||
| 104 | Consent to AI Processing By agreeing to these terms of services, you expressly acknowledge and agree that information you provide, and information generated through your use of the Services, may be processed using artificial intelligence and machine learning technologies and may contribute to the development, improvement, and operation of such technologies. | ||
| 105 | For the avoidance of doubt, where permitted by applicable law, requests to access, delete, erase, or remove personal data shall not require the deletion, retraining, modification, alteration, or reconstruction of any artificial intelligence tool/model that has been developed using such information. | ||
| 109 | If you use any ISBN scan feature of the Services, you are responsible for verifying the accuracy of the scanned code before relying on it. | — | Removed |
| 118 | We, not Apple, are responsible for addressing any claims by you or any third-party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. | 130 | We, not Apple, are responsible for addressing any claims by you or any third-party relating to the App or your possession and/or use of the App, including, but not limited to:(i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. |
| 126 | You understand that the chat bot may provide information that is inaccurate or erroneous, and it is not a substitute for talking to a human. | 138 | You understand that content entered into a chat bot may be shared with our third-party service provider to provide technical support. |
| 127 | Chegg does not guarantee the accuracy or reliability of the chat bot responses and it is not liable for your use of the chat bot. | 139 | You agree not to enter any personal or confidential information into a chat bot including payment information. |
| 140 | You acknowledge that chat bot or any AI Feature you interact with on our site may provide information that is inaccurate or erroneous, and it is not a substitute for talking to a human. | ||
| 141 | Chegg does not guarantee the accuracy or reliability of the chat bot responses, and it is not liable for your use of the chat bot or any AI Feature on our site. | ||
| 132 | Chegg may also send you marketing emails to any email you provide to us. | 146 | In accordance with applicable laws, Chegg may also send you marketing emails to any email you provide to us. |
| 147 | You can unsubscribe from marketing emails by clicking the "unsubscribe" link in the email. | ||
| 136 | You are responsible for compliance with all applicable Terms of Use, including, e.g., timely return of your books, whether or not you receive such reminders via email, text or otherwise. | 151 | You are responsible for compliance with all applicable Terms of Use, whether or not you receive such reminders via email, text or otherwise. |
| 137 | Chegg will never ask you for your password or payment information via email or text message. | 152 | Chegg will never ask you to provide your password or payment information in response to an unsolicited email or text message. |
| 138 | If you receive such an email or text message purportedly from Chegg, it is fraudulent and Chegg is not responsible or liable for any misuse of any information you provide as a result. | 153 | If you receive an email or text message claiming to be from Chegg that requests such information, please do not respond or provide any information, as the communication may be fraudulent. |
| 139 | Account Cancellation You may request cancellation of your account at any time throughout your use of our Services. | 154 | Chegg may request payment verification information through its authorized customer support channels, including chat, phone, email, or the Chegg chatbot. |
| 140 | To the fullest extent permissible under applicable law, your account will only be cancelled and closed after you have returned all books that have been rented to you (if any) and all transactions have been processed including payment of assessed penalties or the cashing of any refund check, if applicable. | 155 | Chegg is not responsible or liable for any misuse of information voluntarily provided to unauthorized third parties in response to fraudulent communications, except to the extent otherwise required by applicable law. |
| 141 | Chegg may cancel your account in its sole discretion for any reason, including but not limited to inactivity or misuse. | 156 | Account Cancellation You may request cancellation of your account at any time. |
| 142 | Even if your account is cancelled, your photos, bibliographic and citation information, comments, likes, friendships, and any other data you have shared via the Services may persist within the Service after cancellation of your account (for example, if your content has been reshared by others). | 157 | If your account includes a subscription that automatically renews, you may cancel it online in the same manner you enrolled. |
| 158 | If you purchased a subscription through a third-party app store (such as the Apple App Store or Google Play), you must manage and cancel that subscription through the app store's subscription settings. | ||
| 159 | Cancellation stops all future recurring charges, and you will retain access through the end of your current paid term unless otherwise stated. | ||
| 160 | Closing your account may take additional time while pending transactions are processed, but no further charges will be assessed after you cancel. | ||
| 161 | Chegg may suspend or close your account if you violate these Terms, engage in fraud or misuse, the account is inactive, or if required by law. | ||
| 162 | Chegg will not suspend, close, or restrict your account because you exercised your privacy rights. | ||
| 163 | After your account is closed Chegg may keep certain information where the law permits as described in our privacy policy, such as to complete transactions, meet legal obligations, or resolve disputes. | ||
| 164 | If you shared content with other users and they reshared or copied it, such as, photos, bibliographic and citation information, comments, and likes that content may remain on the Services after your account is closed. | ||
| 148 | Authorization Holds: For certain transactions (e.g., book rentals), we may authorize anticipated charges and taxes from your method of payment. | 170 | Chegg may store your payment method and will charge it for amounts due under these Terms of Use and any additional terms agreed to at the time you sign up for services. |
| 149 | The amount of the authorization sought will depend on the transaction and may also vary depending on the nature of the payment method you have provided. | 171 | Chegg reserves the right to place unpaid accounts into collections and to recover reasonable collection costs when permissible by law. |
| 150 | This is sometimes referred to as an authorization hold and these funds may not be available for your use. | 172 | For security or payment verification reasons, Chegg may delay shipments or the provision of services even where this affects a guaranteed delivery date. |
| 151 | If the fees incurred exceed the authorization hold (e.g., because of an auto-extension or unreturned, lost, stolen, or damaged book), we may automatically request additional authorization holds. | 173 | Other Policies: Where your billing address is requested, you must provide the address and phone number your financial institution has on record, as well as the card's security code (e.g., CVC, CVV, CID), but this information should never be put into a Chat or AI feature. |
| 152 | If the provider for your method of payment rejects any authorization, you agree that we may charge any other method of payment we have on file for you (without notice to you, unless required by applicable law). | — | Removed |
| 153 | At the conclusion or termination of an ongoing transaction (e.g., return of a rented book), if the charges do not exceed the amount due, the authorization for the amount not utilized will be released per the rules of your payment method provider. | — | Removed |
| 154 | The timeframe for an authorization hold to be removed will depend on the policies of your financial institution. | — | Removed |
| 155 | You are responsible and liable for ensuring that enough funds are available in connection with the payment method used at the time any transaction is processed. | — | Removed |
| 156 | Other Policies: Where your billing address is requested, you must provide the address and phone number your financial institution has on record, as well as the card's security code (e.g., CVC, CVV, CID). | — | Removed |
| 158 | Chegg may store your method of payment and you hereby acknowledge and agree that Chegg may charge you for, and you will pay for, any charges specified on the Services and for any auto-extension or unreturned, lost, stolen, or damaged books associated with your account under the terms of your book rental and in accordance with the General Policies. | 175 | Chegg may store your method of payment and you hereby acknowledge and agree that Chegg may charge you for, and you will pay for, any charges specified on the Services and for any auto-extension. |
| 159 | For any books or other materials kept beyond the applicable rental term, you agree to be charged the applicable late fees as set out in our General Policies. | 176 | Third-Party Links, Content and Applications There may be links from the Services, or from communications you receive from the Services to third-party websites or online features. |
| 160 | For any books or other rental materials that are never returned (an item is deemed "never returned" if it has not been returned in the period posted in our General Polices) or that are returned damaged, you agree to be charged for the value of the item(s) as set out in our General Policies. | — | Removed |
| 161 | Chegg reserves the right to place you into collections if you fail to timely pay for the products and services ordered through the Services; collections may be done by Chegg or a third-party on Chegg's behalf. | — | Removed |
| 162 | You also agree that we may, at our discretion, send your account to a collection agency, and except where prohibited by local law, recover our reasonable costs of collection from you, if you fail to pay all fees due and owing to Chegg. | — | Removed |
| 163 | For security reasons or to otherwise confirm a financial instrument or payment, Chegg may delay mailings of books or otherwise delay providing payments or services even if such delay impacts a guaranteed delivery date. | — | Removed |
| 164 | Third-Party Links, Content and Applications There may be links from the Services, or from communications you receive from the Services, to third-party websites or online features. | — | Removed |
| 213 | Chegg may also help students or alumni find internships or entry level jobs or other positions by accepting postings of job descriptions from third-party employers, through its Internships.com website or other Chegg Websites. | 225 | Chegg may also help students or alumni find internships or entry level jobs or other positions by accepting postings of job descriptions from third-party employers, through its Internships.com website or other Chegg Websites or assisting with applying for such internships or jobs, see below section Job Application Assistance. |
| 226 | You give Chegg full authorization and consent to apply for jobs you identify on your behalf and as your agent. | ||
| 216 | Learning Courses Chegg may offer third-party learning videos and instructional material. | 229 | Job Application Assistance Chegg may help you find internships, entry-level jobs and other positions by accepting postings from third-party employers through Internships.com or other Chegg Websites, by identifying positions that may be of interest to you, and by preparing applications for those positions. |
| 230 | Chegg will not submit an application unless you have reviewed it and specifically authorized that submission. | ||
| 231 | You appoint Chegg as your agent solely to submit the applications you have approved of and for no other purpose. | ||
| 232 | You may withdraw this authorization at any time through your account settings, and it expires automatically if you do not use the career features for twelve months. | ||
| 233 | You remain responsible for the accuracy and completeness of your applications. | ||
| 234 | Chegg will not add, alter, or infer any fact about you that you have not provided or confirmed, and you, not Chegg, must answer any certification, work authorization or sponsorship, criminal history, compensation, reference, or voluntary self-identification question. | ||
| 235 | Chegg maintains a record of what was submitted, when, and to whom, which is available to you in your account. | ||
| 236 | These career features are available only to users who are 18 or older. | ||
| 237 | Chegg charges no fee for them, does not procure or guarantee employment, and is not an employment agency; the decision to apply rests with you and every hiring decision rests with the employer. | ||
| 238 | Chegg does not confirm the accuracy of postings or whether a position has been filled, and while Chegg may recommend particular postings based on available data, the actual criteria for any position lie within the employer's discretion and Chegg makes no representations about the suitability of any candidate for any listed position. | ||
| 239 | Where you use these features in connection with a third-party website or service, you remain responsible for complying with that service's terms, and you acknowledge that a third-party service may restrict or terminate your account for use of automated or assisted application tools. | ||
| 240 | Chegg will never ask you for the password to a third-party account. | ||
| 241 | To help you manage your applications, Chegg may create an email address for you and use it to submit applications and receive employer correspondence on your behalf. | ||
| 242 | You authorize Chegg to create and operate that address for this purpose and to identify it as your contact address on applications you approve. | ||
| 243 | Chegg will forward correspondence it receives to the email address on your Chegg account, and will use reasonable efforts to do so promptly, but you remain responsible for monitoring and responding to employers, including any deadlines they set and using your own email, phone or contact information for any go-forward communication. | ||
| 244 | Chegg will not respond on your behalf, and accesses and stores correspondence sent to this address solely to forward it to you and to operate and support these features. | ||
| 245 | The address is for your job applications only and may not be used as a general email account. | ||
| 246 | If you disable the career features, cancel your subscription, or close your account, Chegg will continue forwarding correspondence to you for at least 30 days and will make the contents available for you to export before the address is deactivated; you should update employers with a personal email address during that period. | ||
| 247 | Third Party Learning Courses Chegg may offer third-party learning videos and instructional material. | ||
| 222 | Any test prep courses branded as Chegg's and offered through the Chegg Websites are copyrighted and the property of Chegg, Inc., and are for the sole personal non-commercial use of individuals who register with Chegg and pay for such services, subject to these Terms of Use. | 253 | Any test prep courses branded as Chegg's and offered through the Chegg Websites are copyrighted and the property of Chegg, Inc. and are for the sole personal non-commercial use of individuals who register with Chegg and pay for such services, subject to these Terms of Use. |
| 224 | Bibliography and Citation Services Chegg may offer citation, bibliography and plagiarism checker services, including but not limited to, EasyBib, BibMe, Cite This For Me, Citation Machine, Normas APA and other writing tools through the Chegg Websites to help students and their educators develop student reading and writing skills. | 255 | Bibliography and Citation Services Chegg may offer citation, bibliography and plagiarism checker services, and other writing tools through the Chegg Websites to help students and their educators develop student reading and writing skills. |
| 231 | TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CHEGG AND ITS SUBSIDIARIES, DIRECTORS, EMPLOYEES, MANAGERS, OFFICERS, AGENTS, REPRESENTATIVES, VENDORS, THIRD-PARTY DISTRIBUTORS AND THIRD-PARTY LICENSORS OF CONTENT SOLD THROUGH CHEGG (COLLECTIVELY THE " CHEGG PARTIES ") SPECIFICALLY MAKE NO REPRESENTATIONS, WARRANTIES, OR ENDORSEMENTS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO (A) THE CHEGG WEBSITES OR THE SERVICES; (B) THE CHEGG CONTENT; (C) USER CONTENT; AND/OR (D) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO CHEGG OR VIA THE SERVICES. | 262 | TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CHEGG AND ITS SUBSIDIARIES, DIRECTORS, EMPLOYEES, MANAGERS, OFFICERS, AGENTS, REPRESENTATIVES, VENDORS, THIRD-PARTY DISTRIBUTORS AND THIRD-PARTY LICENSORS OF CONTENT SOLD THROUGH CHEGG (COLLECTIVELY THE "CHEGG PARTIES") SPECIFICALLY MAKE NO REPRESENTATIONS, WARRANTIES, OR ENDORSEMENTS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO (A) THE CHEGG WEBSITES OR THE SERVICES; (B) THE CHEGG CONTENT; (C) USER CONTENT; AND/OR (D) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO CHEGG OR VIA THE SERVICES. |
| 238 | THE CHEGG PARTIES ARE NOT RESPONSIBLE FOR THE USER CONTENT, ACCURACY OR OPINIONS EXPRESSED IN USER CONTENT POSTED OR PROVIDED BY THIRD-PARTIES ON THE SERVICES OR LINKED SERVICES, AND SUCH SERVICES ARE NOT NECESSARILY INVESTIGATED, MONITORED OR CHECKED FOR ACCURACY OR COMPLETENESS BY CHEGG. | 269 | THE CHEGG PARTIES ARE NOT RESPONSIBLE FOR THE USER CONTENT, ACCURACY OR OPINIONS EXPRESSED IN USER CONTENT POSTED OR PROVIDED BY THIRD PARTIES ON THE SERVICES OR LINKED SERVICES, AND SUCH SERVICES ARE NOT NECESSARILY INVESTIGATED, MONITORED OR CHECKED FOR ACCURACY OR COMPLETENESS BY CHEGG. |
| 241 | CHEGG TAKES NO RESPONSIBILITY FOR THIRD-PARTY ADVERTISEMENTS OR LINKED SERVICES THAT ARE POSTED ON, THROUGH OR IN CONNECTION WITH THE SERVICES OR LINKED SERVICES, NOR DOES IT TAKE ANY RESPONSIBILITY FOR THE GOODS OR SERVICES PROVIDED BY THESE THIRD-PARTIES. | 272 | CHEGG TAKES NO RESPONSIBILITY FOR THIRD-PARTY ADVERTISEMENTS OR LINKED SERVICES THAT ARE POSTED ON, THROUGH OR IN CONNECTION WITH THE SERVICES OR LINKED SERVICES, NOR DOES IT TAKE ANY RESPONSIBILITY FOR THE GOODS OR SERVICES PROVIDED BY THESE THIRD PARTIES. |
| 245 | Limitations of Liability; Waiver TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE CHEGG PARTIES BE LIABLE FOR ANY INDIRECT, ECONOMIC, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES RELATED TO: (A) THE SERVICES; (B) THE CHEGG CONTENT; (C) USER CONTENT; (D) YOUR USE OF, INABILITY TO USE, OR THE PERFORMANCE OF THE CHEGG WEBSITES; (E) ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY THE CHEGG PARTIES OR LAW ENFORCEMENT AUTHORITIES REGARDING YOUR USE OF THE CHEGG WEBSITES; (F) ACTION TAKEN IN CONNECTION WITH COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS; (G) ANY ERRORS OR OMISSIONS IN THE SERVICES' TECHNICAL OPERATION; OR (H) ANY DAMAGE THAT RESULTS FROM EVENTS BEYOND OUR REASONABLE CONTROL, SUCH AS DAMAGES TO ANY USER'S COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT OR TECHNOLOGY INCLUDING, WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE OR ANY OTHER TECHNICAL OR OTHER MALFUNCTION, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF FORESEEABLE OR EVEN IF THE CHEGG PARTIES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. | 276 | Limitations of Liability; Waiver TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE CHEGG PARTIES BE LIABLE FOR ANY INDIRECT, ECONOMIC, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES RELATED TO: (A) THE SERVICES; (B) THE CHEGG CONTENT; (C) USER CONTENT; (D) YOUR USE OF, INABILITY TO USE, OR THE PERFORMANCE OF THE CHEGG WEBSITES; (E) ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY THE CHEGG PARTIES OR LAW ENFORCEMENT AUTHORITIES REGARDING YOUR USE OF THE CHEGG WEBSITES; (F) ACTION TAKEN IN CONNECTION WITH COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS; (G) ANY ERRORS OR OMISSIONS IN THE SERVICES' TECHNICAL OPERATION; OR (H) ANY DAMAGE THAT RESULTS FROM EVENTS BEYOND OUR REASONABLE CONTROL, SUCH AS DAMAGES TO ANY USER'S COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT OR TECHNOLOGY INCLUDING, WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE OR ANY OTHER TECHNICAL OR OTHER MALFUNCTION, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF FORESEEABLE OR EVEN IF THE CHEGG PARTIES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. |
| 255 | Export Software related to or made available by the Services may be subject to the export control laws of the United States or any other relevant jurisdiction which requires any export license or other governmental approval prior to exporting such materials, product, or content. | 286 | Export Software related to or made available by the Services may be subject to the export control laws of the United States or any other relevant jurisdiction which requires any export license or other governmental approval prior to exporting such materials, product, or content. |
| 261 | If you believe your work has been infringed through the Services, please notify us at Chegg, Inc., Attention: Copyright Agent, 3990 Freedom Circle, Santa Clara, CA 95054, 408-855-5700, CopyrightAgent@Chegg.com. | 292 | If you believe your work has been infringed through the Services, please notify us at Chegg, Inc., Attention: Copyright Agent, 2261 Market Street, STE 46218, San Francisco, CA 94114, CopyrightAgent@Chegg.com. |
| 278 | The party initiating a Dispute must give notice to the other party in writing of his or her intent to initiate an Informal Dispute Resolution Conference, which shall occur within 45 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. | 309 | The party initiating a Dispute must give notice to the other party in writing intent to initiate an Informal Dispute Resolution Conference, which shall occur within 45 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. |
| 279 | Notice to Chegg that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to legal - disputes or regular mail to our offices located at Chegg, Inc., 3990 Freedom Circle, Santa Clara, CA 95054, Attn: General Counsel. | 310 | Notice to Chegg that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to legal@chegg.com or regular mail to our offices located at Chegg, Inc., 2261 Market Street, STE 46218, San Francisco, CA 94114 Attn: General Counsel. |
| 285 | THE FOLLOWING "DISPUTE RESOLUTION," "CLASS ACTION WAIVER," AND ARBITRATION PROVISIONS WILL NOT APPLY TO THE EXTENT PROHIBITED UNDER CONSUMER PROTECTION LAWS IN QUEBEC, OR IN ANY OTHER PROVINCE OR TERRITORY IN CANADA, AND ARE INTENDED TO ONLY APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. | 316 | The "Dispute Resolution," "Class Action Waiver," and arbitration provisions below apply only to the fullest extent permitted by applicable law and will not apply to the extent prohibited under consumer protection laws in Quebec or any other province or territory in Canada. |
| 286 | TO THE EXTENT THE BELOW "DISPUTE RESOLUTION," "CLASS ACTION WAIVER," AND ARBITRATION PROVISIONS DO NOT APPLY TO YOU BECAUSE THEY ARE PROHIBITED UNDER CONSUMER PROTECTION LAWS IN QUEBEC OR ANY OTHER PROVINCE OR TERRITORY IN CANADA, YOU AND WE AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY BETWEEN US ARISING OUT OF OR RELATED TO THE TERMS OF USE OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF, OF THE SERVICES OR YOUR USE OF THE SERVICES ("CANADIAN DISPUTES") SHALL BE CONSTRUED AND EVALUATED ACCORDING TO THE LAWS OF YOUR PROVINCE OR TERRITORY OF RESIDENCE, AND THE FEDERAL LAWS OF CANADA APPLICABLE THEREIN, WITHOUT REFERENCE TO ANY CONFLICTS OF LAWS PRINCIPLES. | 317 | Where those provisions do not apply to you for that reason, you and Chegg agree that any dispute, claim or controversy between us arising out of or related to these Terms of Use, the breach, termination, enforcement, interpretation or validity thereof, the Services, or your use of the Services (" Canadian Disputes ") will be construed and evaluated according to the laws of your province or territory of residence and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles, and you irrevocably submit to the exclusive jurisdiction of the consumer protection tribunals or courts in your province or territory of residence as the proper and most convenient forum for any Canadian Disputes. |
| 287 | YOU HEREBY IRREVOCABLY SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE CONSUMER PROTECTION TRIBUNALS OR COURTS IN YOUR PROVINCE OR TERRITORY OF RESIDENCE AS THE PROPER AND MOST CONVENIENT FORUM FOR ANY CANADIAN DISPUTES. | — | Removed |
| 289 | Accordingly, you and Chegg agree that any dispute, claim or controversy between us arising out of or related to the Terms of Use or the breach, termination, enforcement, interpretation or validity thereof, of the Services or your use of the Services (collectively, " Disputes ") will be finally settled by individual binding arbitration in accordance with this "Dispute Resolution" section, and not in a court of law. | 319 | Accordingly, you and Chegg agree that any dispute, claim or controversy between us arising out of or related to the Terms of Use or the breach, termination, enforcement, interpretation or validity thereof, of the Services or your use of the Services (collectively, " Disputes ") will be finally settled by individual binding arbitration in accordance with this "Dispute Resolution" section, and not in a court of law, except as set forth in the "Sexual Assault and Sexual Harassment Claims" section below. |
| 291 | Without limiting the preceding sentence, you will also have the right to litigate Disputes in a court of competent jurisdiction if you provide Chegg with written notice of your desire to do so by email to legal - disputes or regular mail at our offices located at Chegg, Inc., 3990 Freedom Circle, Santa Clara, CA 95054, Attn: General Counsel within thirty (30) days following the date you first receive these Terms of Use (" Arbitration Opt-out Notice "). | 321 | Without limiting the preceding sentence, you will also have the right to litigate Disputes in a court of competent jurisdiction if you provide Chegg with written notice of your desire to do so by email to l egal - disputes or regular mail at our offices located at Chegg, Inc., 2261 Market Street, STE 46218, San Francisco, CA 94114, Attn: General Counsel within thirty (30) days following the date you first receive these Terms of Use (" Arbitration Opt-out Notice "). |
| 328 | Sexual Assault and Sexual Harassment Claims Notwithstanding any other provision of this Arbitration Agreement, in accordance with the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2022, 9 U.S.C. §§ 401–402, at your sole election, this Arbitration Agreement will not apply to a case that is filed under federal, tribal, or state law and relates to a sexual assault dispute or a sexual harassment dispute, as those terms are defined under applicable law. | ||
| 329 | If you elect not to arbitrate such a claim, that claim (and only that claim) may be brought in a court of competent jurisdiction, and the remainder of this Arbitration Agreement, including the Class Action Waiver, will continue to apply to any other Disputes between us. | ||
| 310 | The Terms of Use are governed by the laws of the State of California without regard to its conflict of law provisions, except where your jurisdiction states local law prevails. The parties acknowledge that the Terms of Use evidence a transaction involving interstate commerce and that notwithstanding the provision in the preceding sentence with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. §1 et seq. | 342 | The Terms of Use are governed by the laws of the State of California without regard to its conflict of law provisions, except where your jurisdiction states local law prevails. |
| 343 | The parties acknowledge that the Terms of Use evidence a transaction involving interstate commerce and that notwithstanding the provision in the preceding sentence with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. §1 et seq. | ||
| 312 | If for whatever reason the FAA is inapplicable, the state law governing arbitration agreements in the state in which you reside shall apply. | 345 | If for whatever reason the FAA is inapplicable, the state law governs arbitration agreements in the state in which you reside shall apply. |
| 318 | Arbitration Location and Procedure Unless you and Chegg otherwise agree, or the Batch Arbitration process is triggered, the arbitration will be conducted in the county where you reside. | 351 | Arbitration Location and Procedure Unless you and Chegg agree, or the Batch Arbitration process is triggered, the arbitration will be conducted in the county where you reside. |
| 323 | Batch Arbitration You agree that any and all Disputes not resolved by the Informal Dispute Resolution Conference process will be finally resolved by arbitration in accordance with the AAA Rules then in effect, except as modified herein. | 356 | Batch Arbitration You agree that all Disputes not resolved by the Informal Dispute Resolution Conference process will be finally resolved by arbitration in accordance with the AAA Rules then in effect, except as modified herein. |
| 376 | If you are a California resident, the payment of arbitration fees will additionally be governed by California Code of Civil Procedure §§ 1281.97 and 1281.98. | ||
| 377 | If Chegg, as the drafting party, fails to pay the fees required to initiate or continue an arbitration within the time period specified by these statutes, Chegg will be in material breach of this Arbitration Agreement, and you may, at your election, withdraw the claim from arbitration and proceed in a court of competent jurisdiction, and may be entitled to recover reasonable attorneys' fees and costs associated with the arbitration and any related court proceedings, in each case to the extent provided by these statutes. | ||
| 347 | Changes Chegg reserves the right to change the "Dispute Resolution", "Class Action Waiver", "Informal Dispute Resolution", and arbitration sections. | 382 | This severability provision extends to the Sexual Assault and Sexual Harassment Claims section and the California-specific fee provision above without modification. |
| 383 | Changes to Dispute Resolution Provisions Chegg reserves the right to change the "Dispute Resolution", "Class Action Waiver", "Informal Dispute Resolution", and arbitration sections. | ||
| 362 | List Prices The list prices displayed on the Services for publications come from bibliographic information we receive from leading third-party sources and publishers. | 398 | You can request access to or deletion of your personal information using the link provided on the Chegg homepage and initial login page, or as otherwise described in the Privacy Policy. |
| 363 | Each list price is the publisher's suggested retail price. | — | Removed |
| 364 | To the fullest extent permitted under applicable law, Chegg is not responsible for errors in that third-party data, including prices for the sale or purchase (buyback) of books. | — | Removed |
| 365 | If a title does not have a publisher's suggested list price, the Services may not show a list price in the online catalog. | — | Removed |
| 366 | If a product is listed at an incorrect price due to typographical error or an error in pricing information received from our suppliers or for any other reason, Chegg shall have the right to refuse or cancel any order (to the fullest extent permitted under applicable law), whether or not the order has been confirmed and your method of payment charged. | — | Removed |
| 367 | If your method of payment has already been charged and your order is canceled, Chegg will issue a credit to your method of payment. | — | Removed |
| 368 | Chegg Credit From time to time, Chegg may issue you "Chegg Credit." Upon providing you Chegg Credit, to the fullest extent permitted under applicable law, Chegg may place limits on its use, and Chegg Credit may not be moved from one Chegg Service to another. | — | Removed |
| 369 | If provided to you in exchange for goods or services or as a refund, it will not expire, though we may with notice after a posted period of time convert your credit to cash and send it to your address of record. | — | Removed |
| 370 | If the credit was given to you with terms explicitly authorizing redemption for cash, you may convert that credit to cash. | — | Removed |
| 371 | If you receive a credit from customer support, you may not redeem it for cash. | — | Removed |
| 379 | Return of Digital Access Codes Through the Services, you may purchase, as a separate product, a digital access code (DAC) to certain Digital Content. | 406 | Tax Purchases through the Services may be subject to taxes in many jurisdictions. |
| 380 | The DAC publishers allow only one user (one activation) of these codes. | 407 | Depending on your jurisdiction and the nature of the product or service you receive from us, this may be rental tax, sales tax, use tax, value-added tax and/or other local taxes. |
| 381 | Chegg's third-party partner will ship your ordered DAC to you in sealed packaging. | — | Removed |
| 382 | If the DAC packaging is opened, Chegg must assume that the code is activated and therefore cannot be resold. | — | Removed |
| 383 | Thus, you may not return a DAC with opened packaging for a refund. | — | Removed |
| 384 | Tax Rentals and purchases through the Services may be subject to taxes in many jurisdictions. | — | Removed |
| 385 | Depending on your jurisdiction and the nature of the product or service you receive from us, this may be a rental tax, sales tax, use tax, value-added tax and/or other local taxes. | — | Removed |
| 388 | Supplemental Materials Unfortunately, we cannot guarantee that supplemental materials (CDs and CD-ROMs, Workbooks, Study Guides) will be included with book rentals. | 410 | Autorenewal, Free Trials, and Cancellation Before you enroll in a subscription, Chegg will clearly and conspicuously disclose the recurring charge amount, billing frequency, and length of any initial or promotional period, and will obtain your affirmative consent to those terms as part of checkout. |
| 389 | However, they are available for purchase on select titles. | 411 | Payment for certain Services is due in advance of each membership period and, except where prohibited by local law, memberships automatically renew at the same or then-current rate, with your payment method charged on each renewal date, until you cancel using the self-service method described in "Account Cancellation" above, by calling the number available on Company's website. |
| 390 | If you receive your rental book with any of the above items, you are welcome to use it. | 412 | If you have any questions, you can submit the request online on Company's website. |
| 391 | We ask that you return your book complete with any supplemental materials you received. | 413 | Where required by California, New York, or other applicable state auto-renewal law, Chegg will send a renewal reminder notice before charging you for an annual or longer subscription term, and before a free or discounted trial converts to a paid subscription. |
| 392 | Asset Ownership All rentals remain the property of our third-party partners for physical text books, even while the item is in your possession. | 414 | Rejected charges authorize Chegg to retry the payment method or collect from another method on file. |
| 393 | You may be given the option to purchase rented books from Chegg or third-party partners, either at the end of a rental cycle or at any point during the rental cycle. | 415 | Some paid Services allow temporary membership suspension for up to 90 days per membership year, extending the membership term accordingly. |
| 394 | If you wish to purchase a book you have rented through the Services, you may be able to do so by accessing your account on the Services and looking for the purchase option. | 416 | Fees are payable in advance and non-refundable except as otherwise disclosed at purchase or required by law. |
| 395 | In this case, title (ownership) transfers to you as soon as your method of payment is approved for purchase value. | 417 | Free Trial Memberships Where permitted by local law, Chegg may offer free trials requiring a valid payment method to commence. |
| 396 | If you purchase the title through our purchase program, title (ownership) changes hands when our third-party partners provide the book to the shipping company. | 418 | Chegg will clearly disclose the length of the trial and the price and billing frequency that will apply after it ends before you enroll. |
| 397 | Certain digital products may not be available for purchase or may have different purchase terms, and you should review their specific terms prior to rental or purchase. | 419 | Trial memberships convert to a paid subscription at the disclosed rate at the end of the trial unless cancelled beforehand using the self-service method described in "Account Cancellation" above; where required by applicable law, Chegg will send a reminder notice before that conversion occurs. |
| 398 | Certain Payments and Renewals Payment for certain Services is due in advance of each applicable membership period (e.g., monthly or annually). | 420 | Only one free trial membership is permitted per person, and "free" periods elapse before "paid" periods, in combined promotions. |
| 399 | EXCEPT WHERE PROHIBITED BY LOCAL LAW, SUCH MEMBERSHIPS MAY AUTOMATICALLY RENEW AND YOUR CREDIT CARD OR OTHER PAYMENT METHOD WE HAVE ON FILE FOR YOU WILL BE CHARGED ON THE FIRST DAY OF EACH RENEWAL PERIOD UNTIL YOUR MEMBERSHIP IS TERMINATED BY US OR CANCELLED BY YOU. | — | Removed |
| 400 | IF ANY OF OUR CHARGES ARE REJECTED FROM THE PAYMENT METHOD YOU HAVE INDICATED IS YOUR PREFERABLE PAYMENT METHOD, YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO, IN OUR SOLE DISCRETION: (I) RETRY SUCH PAYMENT METHOD; AND/OR (II) COLLECT FROM ANY OTHER PAYMENT METHOD WE HAVE ON FILE FOR YOU. | — | Removed |
| 401 | Also, for some of our paid Services, you may be able to temporarily "suspend" your membership, for example, during school breaks or vacation, for up to a total of 90 days in any one membership year (i.e., during each 12-month period following the commencement of your membership), and the period of your membership will be extended by the total amount of such suspended period(s). | — | Removed |
| 402 | You agree to pay all applicable fees for your memberships and use of our paid Services, plus any applicable taxes or other charges as may be required, when due and payable. | — | Removed |
| 403 | All fees and charges are payable in advance and non-refundable, including after cancellation, unless otherwise disclosed at the time of purchase. | — | Removed |
| 404 | If you wish to cancel your membership in a Service (if available), please visit the customer support web area on the Services. | — | Removed |
| 405 | Cancellation of memberships (if available) will take effect as detailed in the cancellation information for the specific Service you want to cancel. | — | Removed |
| 406 | Free Trial Memberships Where permitted by local law, we may from time to time offer free trials for some of our Services. | — | Removed |
| 407 | Such trials may require you to register with a valid credit card to commence. | — | Removed |
| 408 | Users that sign up for a free trial membership at a particular level will be automatically renewed at the promoted membership rate for that level at the end of the trial period unless the user cancels the membership at least before the end of the trial, unless the terms of the offer explicitly state otherwise. | — | Removed |
| 409 | You can cancel a free trial online on the Services or by contacting Chegg's customer support. | — | Removed |
| 410 | After cancellation of a free trial, you may be able to continue as a Free Member with reduced benefits or access. | — | Removed |
| 411 | Only one free trial membership is allowed per person. | — | Removed |
| 412 | Subsequent registrations do not qualify for free trials. | — | Removed |
| 413 | Unless the terms of a promotion state otherwise, for promotions that include "free" periods with "paid" periods, paid periods will elapse first. | — | Removed |
| 414 | We may introduce new or additional features, services or materials to the Services which may be a part of, or priced separately from, existing levels of membership at our sole discretion. | — | Removed |
| 419 | A Message to Educators We are always seeking opportunities to work with educators in making Chegg Websites a valuable resource for both you and your classroom for years to come. | 425 | A Message to Educators We are always seeking opportunities to work with educators to make Chegg Websites a valuable resource for both you and your classroom for years to come. |
| 433 | Contacting Chegg If you have any questions or concerns regarding the Chegg Websites or Services, please write to us at https://www.chegg.com/contactus/ or at our offices located at 3990 Freedom Circle, Santa Clara, CA 95054. | 439 | Contacting Chegg If you have any questions or concerns regarding the Chegg Websites or Services, please write to us at https://www.chegg.com/contactus/ or at our offices located at 2261 Market Street, STE 46218, San Francisco, CA 94114. |
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