ActiveCampaign revised its AI Features terms and usage limits framework. The updated terms shift from a general advisory against relying on AI output to a requirement that users must carefully review all AI-generated output before using or sharing it. The terms also introduce a new AI Credits system with monthly expiration, non-transferability, and non-refundability, and reserve ActiveCampaign's right to modify which features are subject to limits and to implement technical controls including throttling or suspension to enforce usage limits.
Consumers: You are now responsible for checking that AI output is correct and legal before you use it.
Consumers: Any AI Credits you don't use within a month are lost and cannot be transferred or refunded.
Consumers: ActiveCampaign can change which features have usage limits and how fast credits are consumed without advance notice.
The updated terms establish new operational constraints on AI Features use. Users must now actively review all AI-generated output before using, sharing, or relying on it, shifting verification responsibility from ActiveCampaign to the user. The terms introduce AI Credits as a separate usage currency that expires monthly without rollover and cannot be transferred or refunded; unused credits are forfeited. ActiveCampaign reserves the right to modify which features are subject to usage limits and to implement technical controls including throttling or suspension to enforce limits, and states that its measurement of usage is final and binding. You can review the AI Credits page for details on which features are subject to limits and current consumption rates.
→ Review the AI Credits page to understand which features are subject to usage limits and current consumption rates.
→ Establish a process to review all AI-generated output before using, sharing, or relying on it to ensure accuracy and lawfulness.
→ Monitor your monthly AI Credits balance to ensure you consume credits before they expire at the end of each month.
Unused AI Credits expire after one month and do not roll over; credits are non-transferable and non-refundable, creating potential service interruption if users do not consume credits within the monthly window.
Users must carefully review all AI-generated output before using, sharing, or relying on it; this shifts output accuracy and lawfulness verification responsibility from ActiveCampaign to the user.
ActiveCampaign reserves the right to modify which features are subject to limits, applicable usage limits, and consumption rates at any time; the company may implement throttling, capability reduction, or feature suspension to enforce limits.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
ActiveCampaign revised its AI Features terms to introduce a new AI Credits usage model with monthly expiration and non-refundability, and to explicitly disclaim warranty for third-party rights infringement in AI-generated output. The change shifts output …
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