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OpenRouter updated its Terms of Service on July 19, 2026, changing the contact email address for customer support, account security concerns, model terms issues, and account termination from [email protected] to support@openrouter.ai. Additionally, the document added navigation links for 'Sign Up' to the header. These are administrative updates to contact information; the substantive rights and obligations stated in the terms remain unchanged.
The updated terms direct users to a new support email address (support@openrouter.ai) for account security notifications, model terms questions, and account termination requests. No changes were made to user rights, account terms, data handling, or service conditions. Users who need to contact OpenRouter for these purposes should use the new email address going forward.
Users who need to report account security concerns, dispute model terms information, or terminate their account must now use the updated email address to ensure their requests reach OpenRouter's support team. The substantive rights and obligations in the service agreement remain unchanged.
Email address updated to support@openrouter.ai
Email address updated to support@openrouter.ai
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change is a routine administrative update redirecting support contact email from support@openrouter.io to support@openrouter.ai. No substantive operational, legal, or compliance obligations change as a result. No regulatory exposure or policy substance was modified. No internal review required.
Full compliance analysis
Regulatory exposure, obligation analysis, escalation trigger, board language, and recommended action.
Analyst $49/moConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003841.
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