Wise Terms of Use (Superseded URL)

This document sets the rules for using Wise's personal money transfer and account services. It makes your transactions final once you request them, limits when you can dispute a charge, and requires you to resolve disagreements with Wise through arbitration rather than in court — though you have 21 days to reject that arbitration requirement in writing. Money you keep with Wise is not covered by FDIC or other deposit insurance.

This Agreement establishes the terms under which customers may access Wise's Services, restricting use to personal purposes only and prohibiting speculative or arbitrage-driven currency activity. It renders transactions final and irrevocable upon customer request, limits chargeback rights to two defined circumstances (Wise's breach or unauthorized use of a Pay-in Method), and requires customers to indemnify Wise and its affiliates for losses arising from the customer's breach of the Agreement or applicable law. The Agreement mandates binding arbitration covering all disputes regardless of legal theory, paired with mutual class action and jury trial waivers, while preserving a 21-day window for customers to opt out of arbitration. Adverse changes to the Agreement are subject to a 21-day advance notice requirement, and Wise may close accounts and terminate Services without notice or penalty in cases of misuse. Funds held with Wise carry no automatic deposit insurance protection, including FDIC coverage.

As a Wise customer, your use is restricted to personal purposes — business use violates the Agreement and can result in immediate account closure without notice. Transactions you request are final and can only be reversed in narrow circumstances set out in the Agreement or required by law, and chargebacks are available only if Wise breached the Agreement or your Pay-in Method was used without your authorization. All disputes with Wise must go through individual arbitration rather than court, and you waive both class action participation and jury trial rights; however, you can preserve your right to litigate by sending a written rejection notice to the Notice Address within 21 days of agreeing to these terms. Funds held with Wise are not automatically covered by any deposit protection scheme, including the FDIC.