This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The indemnification obligation means customers can be held financially responsible for Wise's legal costs and losses whenever a customer's breach of the Agreement or law gives rise to claims against Wise.
Interpretive note: The excerpt appears truncated after 'regulation'; there may be additional triggering conditions not visible here.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →If a customer breaches the Agreement or applicable law or regulation, that customer is required to cover Wise's and its affiliates' resulting losses, claims, costs, and reasonable legal fees.
How other platforms handle this
Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.
Customer shall have no liability under (a) to the extent a Claim Against Us arises from Synthesia Content or under (b) to the extent a Claim Against Us arises from our breach of the Contract.
Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.
"In the event of loss, claims, costs, or expenses (including reasonable legal fees) arising out of your breach of this Agreement, any applicable law or regulation...you agree to defend, compensate us and our affiliates and hold us harmless.Excerpt from Wise's Terms of Use (Superseded URL)
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The indemnification obligation means customers can be held financially responsible for Wise's legal costs and losses whenever a customer's breach of the Agreement or law gives rise to claims against Wise.
If a customer breaches the Agreement or applicable law or regulation, that customer is required to cover Wise's and its affiliates' resulting losses, claims, costs, and reasonable legal fees.
ConductAtlas has identified this type of provision across 229 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.