“you agree that you will only exercise this chargeback right if: (a) We have breached this Agreement; or (b) There was an unauthorized use of your Pay-in Method, meaning that you did not execute or authorize the payment.”
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
By contractually limiting chargeback use to two specific conditions, Wise restricts customers from pursuing chargebacks for reasons outside those two circumstances.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →Customers are contractually prohibited from exercising a chargeback except where Wise has breached the Agreement or where the payment was made without the customer's execution or authorization.
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We will retain the Tap to Pay seller transaction fees you paid if a transaction is reversed or subject to a successful chargeback.
If Anyscale is not able to materially correct any reported non-conformity with this warranty, either Party may terminate the applicable Order, and Customer, as its sole remedy, will be entitled to receive a refund of any prepaid unused Fees...
If Calendly cannot, in its sole discretion, correct such non-conformance within thirty (30) days of Calendly's receipt of written notification, then, subject to Section 13(b)(ii) below, you may terminate your subscription by providing written notice to Calendly Support and Calendly shall promptly re...
"you agree that you will only exercise this chargeback right if: (a) We have breached this Agreement; or (b) There was an unauthorized use of your Pay-in Method, meaning that you did not execute or authorize the payment.Excerpt from Wise's Terms of Use (Superseded URL)
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By contractually limiting chargeback use to two specific conditions, Wise restricts customers from pursuing chargebacks for reasons outside those two circumstances.
Customers are contractually prohibited from exercising a chargeback except where Wise has breached the Agreement or where the payment was made without the customer's execution or authorization.
ConductAtlas has identified this type of provision across 177 platforms. See the full comparison.
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