This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
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If you believe we have taken action against your content or account in a way that does not comply with these Terms, you have the right to bring a claim for breach of contract under UK law.
These Terms and the licenses granted hereunder may be assigned by the Company but may not be assigned by you without the prior express written consent of the Company.
"After we receive your information, we'll investigate and decide within 90 days whether an error occurred. We'll notify you within 3 business days of our investigation being completed.Excerpt from Wise's Terms of Use (Superseded URL)
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The clause states: “After we receive your information, we'll investigate and decide within 90 days whether an error occurred. We'll notify you within 3 business days of our investigation being completed.”
ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.
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