Provision record
Wise · Wise Terms of Use (Superseded URL) · View original document ↗

Account Closure for Unverifiable Information

High severity Explicit document language Common · 277 of 352 platforms
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This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 28, 2026

The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.

View change record →

How other platforms handle this

Pinterest Medium

Where appropriate, you may appeal the decisions you think were made in error.

Discord Medium

Your account has been inactive for more than two years.

TikTok Medium

If you think we should not have banned or suspended your account, or restricted your access to features of the Platform, you may submit an appeal through the functionalities provided...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Wise reserves the right to close, suspend, or limit access to your Wise Account or our Services in the event we are unable to obtain or verify any information related to you or your transaction.

Excerpt from Wise's Terms of Use (Superseded URL)

Applicable regulations

EFTA / Reg E
United States Federal
FTC Act Section 5
United States Federal
GLBA
United States Federal

Provision details

Document information
Document
Wise Terms of Use (Superseded URL)
Entity
Wise
Date stated by the document
Sept. 25, 2026
As printed in Wise’s text (version CA-V-007159), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-007159, captured Sept. 26, 2026
Record ID
CA-P-036070
Document ID
CA-D-000265
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007159)
bb68eee0fc794bdd7f1aebb7e6d94118a88e359c3e4b16ae2e7a2c5fef564df5
Analysis generated
May 21, 2026 00:40 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-007159 (checked Oct. 5, 2026)
Citation Record
Entity: Wise
Document: Wise Terms of Use (Superseded URL)
Record ID: CA-P-036070
Version: CA-V-007159
Captured: 2026-09-26 00:44:02 UTC
SHA-256: bb68eee0fc794bdd…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use-superseded-url/provision/CA-P-036070/account-closure-for-unverifiable-information/
Accessed: Oct. 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Wise's Account Closure for Unverifiable Information clause do?

The clause states: “Wise reserves the right to close, suspend, or limit access to your Wise Account or our Services in the event we are unable to obtain or verify any information related to you or your transaction.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.

Is ConductAtlas affiliated with Wise?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.