Provision record
Wise · Wise Terms of Use (Superseded URL) · View original document ↗

Provisional Credit During Investigation

Medium severity Explicit document language Common · 297 of 352 platforms
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This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 28, 2026

The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.

View change record →

How other platforms handle this

Twitch Medium

Any applicable statutes of limitations will be tolled for the 60-day period following Twitch's receipt of your Notice of Dispute, to allow the parties to attempt informal resolution.

Minecraft Medium

Own or control the server and continue to do so for the whole time that you charge for access to it

Pinterest Medium

To the extent that any provisions in the Business Terms of Service conflict with these Terms, the Business Terms of Service shall govern to the extent of the conflict.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If we expect the investigation to take up to 45 days, we'll add a provisional credit to your account within 10 business days. This will be for the amount you believe is in error, so you can use the funds during the review.

Excerpt from Wise's Terms of Use (Superseded URL)

Provision details

Document information
Document
Wise Terms of Use (Superseded URL)
Entity
Wise
Date stated by the document
Sept. 25, 2026
As printed in Wise’s text (version CA-V-007159), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-007159, captured Sept. 26, 2026
Record ID
CA-P-036225
Document ID
CA-D-000265
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007159)
bb68eee0fc794bdd7f1aebb7e6d94118a88e359c3e4b16ae2e7a2c5fef564df5
Analysis generated
May 21, 2026 00:40 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-007159 (checked Oct. 5, 2026)
Citation Record
Entity: Wise
Document: Wise Terms of Use (Superseded URL)
Record ID: CA-P-036225
Version: CA-V-007159
Captured: 2026-09-26 00:44:02 UTC
SHA-256: bb68eee0fc794bdd…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use-superseded-url/provision/CA-P-036225/provisional-credit-during-investigation/
Accessed: Oct. 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Wise's Provisional Credit During Investigation clause do?

The clause states: “If we expect the investigation to take up to 45 days, we'll add a provisional credit to your account within 10 business days. This will be for the amount you believe is in error, so you can use the funds during the review.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.

Is ConductAtlas affiliated with Wise?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.