A cloud-based customer relationship management (CRM) platform that provides sales, marketing, and customer service software to businesses of all sizes. The company also offers additional business applications including analytics, automation tools, and development platforms that handle vast amounts of customer and business data. Their policies are significant for consumers because millions of businesses use Salesforce to store and process personal information from their customers, making the platform's data handling practices crucial for privacy protection across numerous industries.

2 Documents
34 All provisions 0 High severity 21 Medium severity 13 Low severity
1 Changes · 12 mo
May 1, 2026 Last change

High — provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium — provisions worth knowing about but with partial protections or limited scope. Low — standard terms with minimal consumer impact.

Governance Coverage
Privacy Rights
17 provisions · 13 med
Data Sharing
7 provisions · 1 high · 5 med
Liability Limitation
3 provisions · 2 med
Legal Jurisdiction
3 provisions · 2 med
Data Usage
2 provisions · 1 med
Arbitration
2 provisions
Ai Automated
1 provision · 1 med
Intellectual Property
1 provision · 1 med
Consent
1 provision · 1 med
Acceptable Use
1 provision · 1 med
Quick Facts
Arbitration: Present
AI Training: Disclosed
Key Governance Provisions
High Third-Party Data Sharing for Advertising

The provision establishes the operational scope of Salesforce's data-sharing practices and defines the categories of recipients who may receive Personal Data as part of normal business operations. Th…

High EU Data Act Compliance Notice

This provision establishes Salesforce's compliance framework with EU Data Act requirements, which creates specific data subject rights that operate as binding obligations within the service agreement…

Document Coverage
Privacypolicy Termsofservice
Last change detected: May 1, 2026 Changes (12 months): 1 Documents monitored: 2 Provisions tracked: 34
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Documents

Salesforce Privacy Statement

Medium

This document establishes Salesforce's practices for collecting, using, and sharing personal information from individuals who interact with Salesforce websites, attend events, receive marketing communications, or otherwise engage with the company. …

Last updated May 5, 2026 · Privacy policy
9 provisions 3 versions captured Version history →

Salesforce Terms of Service

Low

This document serves as Salesforce's legal terms index page, organizing links to governing agreements including customer agreements, partner agreements, privacy policies, and compliance certifications. The document does not itself establish …

Last updated May 5, 2026 · Terms of service
7 provisions 2 versions captured Version history →
📈 Policy Drift Analysis View all changes →

Medium Severity Provisions (6)

View all high severity provisions → Compare Salesforce with other platforms →

Applicable Regulations

EU AI Act
European Union
View official text ↗
CCPA/CPRA
California, USA
View official text ↗
Colorado AI Act
US-CO
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FAA
United States Federal
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
Texas AI Act
Texas, USA
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗
VPPA
United States Federal
View official text ↗

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Frequently Asked Questions

What Salesforce documents does ConductAtlas track?

ConductAtlas tracks 2 Salesforce documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Salesforce made in the past year?

Salesforce has made 1 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Salesforce?

ConductAtlas has classified 34 provisions across Salesforce's tracked documents. 0 are rated high severity, 21 medium, and 13 low.

Can I get alerts when Salesforce changes their policies?

Yes. Monitor subscribers ($19/month) can add Salesforce to their watchlist and receive same-day email alerts whenever any tracked document changes.