Provision record
Salesforce · Salesforce Terms of Service · View original document ↗

EU Data Act Customer Rights Reference

Medium severity Medium confidence Explicit document language Common · 290 of 352 platforms
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Document Record

What it is

The page states that the EU Data Act became effective September 12, 2025, and that it grants customers rights to access, transfer, or delete their data from Salesforce services.

This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This reference acknowledges a specific regulatory framework and associated customer data rights, but the operative compliance mechanism and procedural details are contained in separate documentation not reproduced on this page.

Interpretive note: The page references the EU Data Act and associated rights but does not reproduce the operative contractual or procedural language; the scope and mechanism of compliance cannot be assessed from this page alone.

Clause Stability Stable

0
Changes
5
Months Monitored
May 9, 2026
First Seen
Jul 9, 2026
Last Seen
This clause type exists across 5149 other provisions on other platforms.

Consumer impact (what this means for users)

The page states that customers have rights to access, transfer, or delete their data under the EU Data Act effective September 12, 2025; the specific procedures for exercising these rights are contained in separate Salesforce documentation linked from this page.

How other platforms handle this

Square Medium

to request that your data be transferred to a third party (data portability)

Google Cloud Medium

Your organization may allow you to access and export your data in order to back it up or transfer it to a service outside of Google.

Roblox Medium

Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your Personal Information, as well as to lodge complaints before the competent data prot...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
On September 12, 2025, the EU Data Act went into effect, giving customers more control over their data. This includes the right to access, transfer, or delete their data, providing greater flexibility and interoperability.

Excerpt from Salesforce's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: This reference directly engages the EU Data Act, which became effective September 12, 2025, and may also engage GDPR data portability obligations.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US
VPPA
United States Federal

Provision details

Document information
Document
Salesforce Terms of Service
Entity
Salesforce
Document last updated
May 5, 2026
Tracking information
First tracked
April 27, 2026
Last verified
July 9, 2026
Record ID
CA-P-007657
Document ID
CA-D-00201
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b0e83e52b18b76cd22e875ffb19594e95eb4386993dd14735c9c7b7c6f5c8a89
Analysis generated
April 27, 2026 14:22 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Salesforce
Document: Salesforce Terms of Service
Record ID: CA-P-007657
Captured: 2026-04-27 14:22:34 UTC
SHA-256: b0e83e52b18b76cd…
URL: https://conductatlas.com/platform/salesforce/salesforce-terms-of-service/provision/CA-P-007657/eu-data-act-customer-rights-reference/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Salesforce's EU Data Act Customer Rights Reference clause do?

This reference acknowledges a specific regulatory framework and associated customer data rights, but the operative compliance mechanism and procedural details are contained in separate documentation not reproduced on this page.

How does this clause affect you?

The page states that customers have rights to access, transfer, or delete their data under the EU Data Act effective September 12, 2025; the specific procedures for exercising these rights are contained in separate Salesforce documentation linked from this page.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.

Is ConductAtlas affiliated with Salesforce?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Salesforce.