This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision operationally constrains Salesforce's ability to render determinative decisions about users through automated systems alone. The restriction applies specifically to decisions with legal consequences, requiring human review or alternative decision pathways for such determinations.
Under this clause, users are entitled to protection against solely automated decision-making with legal effects. This means Salesforce cannot rely exclusively on automated processing to make consequential determinations affecting the user's legal rights or status.
How other platforms handle this
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Depending on where you live, you may have certain rights with respect to your personal information, such as the right to request access, correction, or deletion of your personal information, or to opt out of the sale or sharing of your personal information. If you are a California resident, you have...
At Ledger, earning and maintaining our users' trust is a top priority. That's why we are deeply committed not only to protecting your privacy and securing your personal data, but also to being fully transparent about how we handle it.
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"Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects ("automated decision-making").— Excerpt from Salesforce's Salesforce Privacy Statement
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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This provision operationally constrains Salesforce's ability to render determinative decisions about users through automated systems alone. The restriction applies specifically to decisions with legal consequences, requiring human review or alternative decision pathways for such determinations.
Under this clause, users are entitled to protection against solely automated decision-making with legal effects. This means Salesforce cannot rely exclusively on automated processing to make consequential determinations affecting the user's legal rights or status.
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