Salesforce has a dedicated ethical and humane use framework for its AI products, which sets standards for how AI is developed and deployed to ensure responsible innovation.
This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision creates operational guidelines for AI feature usage, establishing boundaries on permitted applications and use cases within the platform. This shapes how customers may implement AI-driven functionality in their business processes.
Businesses and end users interacting with Salesforce's AI-powered features are affected by this framework, which aims to limit harmful AI outputs and ensure human oversight. However, the specific enforceable obligations and limitations are not detailed on this overview page.
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engage in any of the foregoing in connection with any use, creation, development, modification, prompting, fine-tuning, training, testing, benchmarking or validation of any artificial intelligence or machine learning tool, model, system, algorithm, product or other technology ("AI Tool").
We are simplifying our Terms of Use, including clarifications around the use of AI tools, and their data use. We have moved the terms that describe AI Features, which were previously written for a Creator audience and located under the AI-Based Tools Supplemental Terms and Disclaimer, into the User ...
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The ethical and humane use framework is relevant to emerging AI regulatory requirements including the EU AI Act and sector-specific AI governance obligations. Compliance teams deploying Salesforce AI in high-risk contexts (HR, credit, healthcare) should review this framework against applicable regulatory standards and assess whether contractual AI governance provisions are adequate.
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The provision creates operational guidelines for AI feature usage, establishing boundaries on permitted applications and use cases within the platform. This shapes how customers may implement AI-driven functionality in their business processes.
Businesses and end users interacting with Salesforce's AI-powered features are affected by this framework, which aims to limit harmful AI outputs and ensure human oversight. However, the specific enforceable obligations and limitations are not detailed on this overview page.
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