Salesforce maintains a set of customer agreements that govern the terms under which businesses purchase and use Salesforce products, including pricing, service levels, and acceptable use.
This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The Customer Agreements Framework serves as the foundational legal structure that defines service parameters, acceptable use requirements, data handling obligations, and dispute resolution mechanisms. It establishes the operational and legal boundaries within which Salesforce delivers services and customers utilize the platform.
Business customers are bound by these agreements when purchasing Salesforce products. Key terms around liability, termination, and data ownership are typically found in these documents and should be reviewed carefully before signing.
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This policy applies to you and anyone using the Services on your behalf, including your end users. You are responsible for ensuring that your use of the Services, and the use of the Services by others on your behalf, complies with this Policy.
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The customer agreements framework is the primary contractual instrument governing Salesforce's B2B relationships. Legal and procurement teams must review these for indemnification terms, liability caps, SLA provisions, data processing addenda, and governing law clauses to assess commercial and regulatory risk.
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The Customer Agreements Framework serves as the foundational legal structure that defines service parameters, acceptable use requirements, data handling obligations, and dispute resolution mechanisms. It establishes the operational and legal boundaries within which Salesforce delivers services and customers utilize the platform.
Business customers are bound by these agreements when purchasing Salesforce products. Key terms around liability, termination, and data ownership are typically found in these documents and should be reviewed carefully before signing.
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