Provision record
Salesforce · Salesforce Terms of Service · View original document ↗

Privacy Policy and Data Protection

Medium severity Common · 279 of 352 platforms
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Document Record

What it is

Salesforce maintains a dedicated privacy policy that governs how it collects, uses, and protects personal information for customers, website visitors, and others who interact with its services.

This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The provision defines the operational framework governing data collection and use, establishing transparency requirements and compliance obligations under data protection regulations. It clarifies Salesforce's responsibilities as a data controller and the mechanisms by which users may exercise data subject rights.

Clause Stability Stable

0
Changes
5
Months Monitored
Apr 3, 2026
First Seen
Apr 10, 2026
Last Seen
This clause type exists across 3334 other provisions on other platforms.

Consumer impact (what this means for users)

Salesforce's privacy practices directly affect how personal and business data is collected and used. Customers and contacts stored in Salesforce systems should be aware of these practices, particularly regarding data sharing with third parties.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Navigate to Salesforce's privacy page and locate the data subject rights section to submit a deletion or access request. Follow the instructions provided for your jurisdiction.

How other platforms handle this

Walmart Medium

any personal information that you provide through the Walmart Sites will be used by Walmart in accordance with Walmart's Privacy Policy

MyFitnessPal Medium

We use your personal information to send you newsletters and other promotional communications, including information about MyFitnessPal's new offerings, features, offers, events, webinars, and other information.

Lyft Medium

We may infer certain information from your interactions with the Lyft Platform and other personal information available to us. For example, if you frequently ride to or from airports, we may infer you are a frequent traveler.

See all platforms with this clause type →
ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

Salesforce's privacy framework is relevant to GDPR, CCPA, and other data protection regulations.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Salesforce Terms of Service
Entity
Salesforce
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001082
Document ID
CA-D-00201
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
dd68fa13ea513cad91d5fcff3c9c4476934d9726eff425734ba869cc8a6cce2e
Analysis generated
March 20, 2026 06:17 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Salesforce
Document: Salesforce Terms of Service
Record ID: CA-P-001082
Captured: 2026-03-20 06:17:00 UTC
SHA-256: dd68fa13ea513cad…
URL: https://conductatlas.com/platform/salesforce/salesforce-terms-of-service/provision/CA-P-001082/privacy-policy-and-data-protection/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Salesforce's Privacy Policy and Data Protection clause do?

The provision defines the operational framework governing data collection and use, establishing transparency requirements and compliance obligations under data protection regulations. It clarifies Salesforce's responsibilities as a data controller and the mechanisms by which users may exercise data subject rights.

How does this clause affect you?

Salesforce's privacy practices directly affect how personal and business data is collected and used. Customers and contacts stored in Salesforce systems should be aware of these practices, particularly regarding data sharing with third parties.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Salesforce?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Salesforce.