Salesforce · Salesforce Terms of Service · View original document ↗

Privacy Policy and Data Protection

Medium severity Unique · 0 of 325 platforms
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Document Record

What it is

Salesforce maintains a dedicated privacy policy that governs how it collects, uses, and protects personal information for customers, website visitors, and others who interact with its services.

This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The provision defines the operational framework governing data collection and use, establishing transparency requirements and compliance obligations under data protection regulations. It clarifies Salesforce's responsibilities as a data controller and the mechanisms by which users may exercise data subject rights.

Consumer impact (what this means for users)

Salesforce's privacy practices directly affect how personal and business data is collected and used. Customers and contacts stored in Salesforce systems should be aware of these practices, particularly regarding data sharing with third parties.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Navigate to Salesforce's privacy page and locate the data subject rights section to submit a deletion or access request. Follow the instructions provided for your jurisdiction.

How other platforms handle this

Cloudflare Medium

Cloudflare's current Privacy Policy is incorporated into this Agreement by this reference and is located at https://www.cloudflare.com/privacypolicy/. In addition, by using the Services, you acknowledge and agree that internet transmissions are never completely private or secure.

Adyen Medium

In providing the services, Adyen will process personal data in accordance with its Privacy Policy and applicable data protection laws, including the General Data Protection Regulation. You are responsible for ensuring that you have the necessary consents and legal bases to share personal data with A...

Vercel Medium

Vercel will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Customer D...

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ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

Salesforce's privacy framework is relevant to GDPR, CCPA, and other data protection regulations. Legal and compliance teams should review the full privacy policy to assess lawful basis for processing, data transfer mechanisms (e.g., SCCs), and rights fulfillment obligations.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC enforces consumer privacy protections and investigates unfair or deceptive data practices under Section 5 of the FTC Act.
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Salesforce Terms of Service
Entity
Salesforce
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001082
Document ID
CA-D-00201
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
dd68fa13ea513cad91d5fcff3c9c4476934d9726eff425734ba869cc8a6cce2e
Analysis generated
March 20, 2026 06:17 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Salesforce
Document: Salesforce Terms of Service
Record ID: CA-P-001082
Captured: 2026-03-20 06:17:00 UTC
SHA-256: dd68fa13ea513cad…
URL: https://conductatlas.com/platform/salesforce/salesforce-terms-of-service/privacy-policy-and-data-protection/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Salesforce's Privacy Policy and Data Protection clause do?

The provision defines the operational framework governing data collection and use, establishing transparency requirements and compliance obligations under data protection regulations. It clarifies Salesforce's responsibilities as a data controller and the mechanisms by which users may exercise data subject rights.

How does this clause affect you?

Salesforce's privacy practices directly affect how personal and business data is collected and used. Customers and contacts stored in Salesforce systems should be aware of these practices, particularly regarding data sharing with third parties.

Is ConductAtlas affiliated with Salesforce?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Salesforce.