The Telephone Consumer Protection Act regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. For platform governance, TCPA is increasingly relevant because text message communications from platforms to users fall under its scope.
TCPA requires prior express consent for auto-dialed or prerecorded calls to cell phones, prior express written consent for telemarketing calls/texts, and provides a private right of action with statutory damages.
Platform terms of service frequently include TCPA consent language, requiring users to agree to receive automated calls and text messages as a condition of service. These consent provisions have been the subject of significant litigation against major technology platforms.
ConductAtlas maps governance language to potentially relevant regulatory frameworks. Regulatory applicability and enforceability may vary by jurisdiction, enforcement context, and individual circumstances. This page is informational and does not constitute legal advice. Methodology
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