A major American telecommunications and media conglomerate that provides cable television, internet, phone, and wireless services to millions of residential and business customers across the United States. The company also owns NBCUniversal, operating broadcast and cable television networks, film studios, and theme parks. As one of the largest internet service providers and cable companies in the US, its terms of service and privacy policies significantly impact how consumers access online content and how their personal data is collected and used.

1 Documents
28 All provisions 8 High severity 18 Medium severity 2 Low severity
4 Changes · 12 mo
Jul 2, 2026 Last change

High, provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium, provisions worth knowing about but with partial protections or limited scope. Low, standard terms with minimal consumer impact.

Governance Coverage
Contract Terms
29 provisions · 12 high · 13 med
Liability Limitation
24 provisions · 15 high · 7 med
Arbitration
21 provisions · 10 high · 9 med
Payment Fees
17 provisions · 3 high · 11 med
Acceptable Use
16 provisions · 10 high · 6 med
Refunds
11 provisions · 4 med
Enforcement Actions
9 provisions · 7 high · 2 med
Other
5 provisions · 1 high · 3 med
Platform Discretion
5 provisions · 1 high · 3 med
Intellectual Property
5 provisions · 4 high · 1 med
Quick Facts
Arbitration: Mandatory
AI Training: Disclosed (high impact)
Data Retention: Specified
Class Action: Waived
Key Governance Provisions
High One Year Limitation Period for All Claims

This one-year limitation period is shorter than many statutory limitations periods and results in a complete waiver of claims if the customer does not act in time.

High 120-Day Billing Dispute Window or Waiver

A customer who misses the 120-day window loses the ability to dispute billing errors or claim credits, regardless of the merits of the dispute.

High Comcast May Monitor and Record Communications

The monitoring and recording right extends beyond calls to all communication media and covers not just the customer but anyone using the customer's Services, broadening the scope of who may be record…

High Customer Indemnifies Comcast for Service Use Claims

Customers bear financial responsibility for defending and compensating Comcast and every Released Entity against any claim arising from the customer's use of the Services or equipment, which can incl…

High Broad Exclusion of All Consequential and Special Damages

The exclusion covers every standard category of damages, including direct damages, meaning customers may have no monetary recourse against Comcast or the Released Entities regardless of the nature of…

Document Coverage
Termsofservice
Last change detected: Jul 2, 2026 Changes (12 months): 4 Documents monitored: 1 Provisions tracked: 28
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Documents

Comcast Terms of Service

High

This document sets the rules for using Comcast's services, including what Comcast can change, what it owns, and how disputes must be handled. Most notably, you cannot sue Comcast in …

Last updated May 5, 2026 · Terms of service
10 provisions 4 versions captured 1 significant change Version history →

Recent Changes

July 2, 2026 · Comcast Terms of Service Medium

Comcast updated its terms of service on July 2, 2026 to prohibit the deployment of AI Agents to access, use, interact with, or take action on its services without express …

View change record →
📈 Policy Drift Analysis View all changes →

High Severity Provisions (8)

View all high severity provisions → Compare Comcast with other platforms →

Applicable Regulations

CCPA/CPRA
California, USA
View official text ↗
Colorado AI Act
US-CO
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FAA
United States Federal
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
TCPA
United States Federal
View official text ↗
Texas AI Act
Texas, USA
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗
VPPA
United States Federal
View official text ↗

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Frequently Asked Questions

What Comcast documents does ConductAtlas track?

ConductAtlas tracks 1 Comcast documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Comcast made in the past year?

Comcast has made 4 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Comcast?

ConductAtlas has classified 28 provisions across Comcast's tracked documents. 8 are rated high severity, 18 medium, and 2 low.

Can I get alerts when Comcast changes their policies?

Yes. Monitor subscribers ($4.99/month) can add Comcast to their watchlist and receive same-day email alerts whenever any tracked document changes.