Generated by a model from the captured document; not read by a person

A major American telecommunications and media conglomerate that provides cable television, internet, phone, and wireless services to millions of residential and business customers across the United States. The company also owns NBCUniversal, operating broadcast and cable television networks, film studios, and theme parks. As one of the largest internet service providers and cable companies in the US, its terms of service and privacy policies significantly impact how consumers access online content and how their personal data is collected and used.

1 Documents
9 All provisions
1 Changes · 12 mo
Jul 2, 2026 Last change
Objective measurements
Counted directly from the archive for Comcast — documents, captured versions, and detected changes.
1
Documents tracked
5
Versions captured
1
Changes · 12 mo
1
Changes · all-time
113
Days since change
ConductAtlas User-Protection Index
Provisional · scored on 4 of 6
22.4/100
Consumer tier · provisional until more dimensions are known
How is this scored? →
Baseline 22.4 here · corpus average 31.4 across 191 scored platforms Middle 50% Q1 18.4 · median 30.8 · Q3 42.3

Higher = more protective of you, the user/customer — a deliberately user-protective lens, not a universal “good vs bad” score. Computed algorithmically from Comcast’s cited governance stances; no dimension we haven’t confidently read is ever counted against the score. Free, reproducible, and never purchasable.

Consumer tier · 22.4/100 · provisional · scored on 4 of 6
Data sharing & sale weight 20% 0.0
AI training on your data weight 18% not stated
Data retention & deletion weight 15% 100.0
Content ownership & licence weight 15% not stated
Governance Coverage
Contract Terms
29 provisions
Liability Limitation
24 provisions
Arbitration
21 provisions
Payment Fees
17 provisions
Acceptable Use
16 provisions
Refunds
11 provisions
Enforcement Actions
9 provisions
Other
5 provisions
Platform Discretion
5 provisions
Intellectual Property
5 provisions
Quick Facts
Arbitration: Not stated
AI Training: Not stated
Data Retention: Deleted after account closure
Class Action: Waived
Key Governance Provisions
Broad Exclusion of All Consequential and Special Damages

The exclusion covers every standard category of damages, including direct damages, meaning customers may have no monetary recourse against Comcast or the Released Entities regardless of the nature of…

One Year Limitation Period for All Claims

This one-year limitation period is shorter than many statutory limitations periods and results in a complete waiver of claims if the customer does not act in time.

120-Day Billing Dispute Window or Waiver

A customer who misses the 120-day window loses the ability to dispute billing errors or claim credits, regardless of the merits of the dispute.

Comcast May Monitor and Record Communications

The monitoring and recording right extends beyond calls to all communication media and covers not just the customer but anyone using the customer's Services, broadening the scope of who may be record…

Customer Indemnifies Comcast for Service Use Claims

Customers bear financial responsibility for defending and compensating Comcast and every Released Entity against any claim arising from the customer's use of the Services or equipment, which can incl…

Document Coverage
Termsofservice
Last change detected: Jul 2, 2026 Changes (12 months): 1 Documents monitored: 1 Provisions tracked: 9
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Documents

Comcast Terms of Service

High

This document sets the rules for using Comcast's services, including what Comcast can change, what it owns, and how disputes must be handled. Most notably, you cannot sue Comcast in …

Terms of service
9 provisions 5 versions captured 1 significant change Version history →

Recent Changes

July 2, 2026 · Comcast Terms of Service Medium

Comcast added a new prohibition against deploying AI Agents to access, use, or interact with its Services without express permission. The updated terms define an AI Agent as any software …

View change record →
📈 Policy Drift Analysis View all changes →

Selected provisions (3 of 9)

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Frequently Asked Questions

What Comcast documents does ConductAtlas track?

ConductAtlas tracks 1 Comcast documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Comcast made in the past year?

Comcast has made 1 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Comcast?

ConductAtlas has classified 9 provisions across Comcast's tracked documents.

Can I get alerts when Comcast changes their policies?

Yes. Monitor subscribers ($4.99/month) can add Comcast to their watchlist and receive an email alert after the daily check that finds a change to a tracked document. We check daily where we can, and show you where we can't.