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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason, by providing notice to Atlassian.”
“Except as expressly provided in this Section 11 (Atlassian Warranties), the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.” Atlassian makes no other warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title or non-infringement.”
“Atlassian must: (a) defend Customer from and against any third-party claim to the extent alleging that the Products, when used by Customer as authorized by this Agreement, infringe any intellectual property right...”
“Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation.”
“Atlassian has implemented and will maintain an information security program that uses appropriate physical, technical and organizational measures designed to protect Customer Data and Customer Materials from unauthorized access...”
“Atlassian may: (i) limit access to, or remove, the relevant Customer Data, or (ii) suspend Customer's or any User's access to the relevant Cloud Products.”
This agreement sets out the rules for using Loom's products and services. Loom limits its financial liability to what you paid in the past twelve months and disclaims most warranties, so you cannot recover losses beyond that cap or rely on implied guarantees. You are responsible for everything your users do under your account, and you have a 30-day window to cancel a new product subscription for any reason.
This document establishes the terms governing Loom's provision of cloud products and related services to customers. It grants customers a non-exclusive, worldwide license for internal business purposes while holding customers responsible for all user conduct and activities under their accounts. The agreement imposes significant liability limitations, including a mutual waiver of consequential and indirect damages and an aggregate liability cap tied to fees paid in the prior twelve months, alongside a comprehensive warranty disclaimer covering implied warranties of merchantability, fitness for purpose, title, and non-infringement. Loom assumes a mandatory obligation to defend customers against qualifying third-party intellectual property claims arising from authorized product use, maintains an ongoing information security program, and commits to delete Customer Data following termination or expiration unless law prohibits it.
As a customer, you are responsible for your users' compliance and all their activities, including how they access and use data. Loom may suspend your or any user's access or limit your data in its discretion. Fees are non-refundable as a default rule, with one exception: you can cancel a new product subscription within 30 days of your initial order by providing notice to Atlassian. After your agreement ends, Loom will delete your Customer Data in accordance with its Documentation unless law prevents it, and Loom maintains an information security program to protect that data during the relationship.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
1 important change detected
3 versions captured · Latest change detected by ConductAtlas: September 2026
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason, by providing notice to Atlassian.”
“Except as expressly provided in this Section 11 (Atlassian Warranties), the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.” Atlassian makes no other warranties, whether express, implied, statutory or otherwise, including warranties …”
“Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation.”
“Atlassian has implemented and will maintain an information security program that uses appropriate physical, technical and organizational measures designed to protect Customer Data and Customer Materials from unauthorized access...”
“Atlassian must: (a) defend Customer from and against any third-party claim to the extent alleging that the Products, when used by Customer as authorized by this Agreement, infringe any intellectual property right...”
“Atlassian may: (i) limit access to, or remove, the relevant Customer Data, or (ii) suspend Customer's or any User's access to the relevant Cloud Products.”
“Customer is responsible for its Users' compliance with this Agreement and all activities of its Users, including Orders they may place, apps and Third Party-Products enabled, and how Users access and use Customer Data.”
“Customer must comply with all applicable export and import Laws in its access to, use of, and download of the Products or any content or records entered into the Products.”
“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
“each party's entire liability arising out of or related to this Agreement will not exceed in aggregate the amounts paid to Atlassian for the Products, Support and Advisory Services...during the twelve (12) months preceding...”
“Except for Excluded Claims or Special Claims, to the maximum extent permitted by Law, neither party will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, interruption of business …”
“Subject to this Agreement and during the applicable Subscription Term, Atlassian grants Customer a non-exclusive, worldwide right to use the Products and related Support and Advisory Services for its and its Affiliates' internal business purposes...”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
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