Business accountsEnterprise customersCloud product users
Atlassian updated its Customer Agreement to introduce Usage-Based Offerings as a new product category alongside its existing AI Offerings. The agreement now defines Usage-Based Offerings, references separate Usage-Based Offering Terms, and expands the definition of 'Scope of Use' to include entitlements to Usage-Based Offerings. The effective date moved from August 17, 2026 to October 1, 2026. This change establishes a contractual framework for usage-based billing models that customers may encounter when using Atlassian Cloud Products.
Stay ahead of the changes
Track Loom and get the diff the day its terms change.
The updated terms establish a new contractual framework for Usage-Based Offerings, which may be included in or bundled with Atlassian Cloud Products. The agreement now explicitly defines Usage-Based Offerings and references separate Usage-Based Offering Terms available at https://www.atlassian.com/legal/usage-based-offering-terms. Customers' entitlements now encompass both traditional Products and Usage-Based Offerings. The effective date is October 1, 2026.
What you can do
→ Review the Usage-Based Offering Terms at https://www.atlassian.com/legal/usage-based-offering-terms before October 1, 2026.
→ Assess which Cloud Products your organization uses and whether any are subject to usage-based billing.
Key Clauses Affected
Usage-Based Offerings definition and framework
Establishes Usage-Based Offerings as a distinct product category with separate terms, allowing Atlassian to offer usage-based billing models for Cloud Products.
Scope of Use expansion
Expands the definition of 'Scope of Use' to include entitlements to Usage-Based Offerings, clarifying that customer entitlements now encompass both traditional and usage-based products.
Full clause-by-clause analysis available with Insight.
ⓘ
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wording edits to this record that do not change what it claims. Changes to a claim are published as corrections.
2026-10-11 · Feed summary edited · summary regenerated by summarize_events
Previous text Expanded terms framework to cover Usage-Based Offerings with separate billing terms and scope definitions.
2026-10-11 · Impact summary edited · summary regenerated by summarize_events
Previous text The updated terms establish a formal framework for Usage-Based Offerings, a product category with pricing tied to usage metrics rather than fixed licenses. Customers may now be offered Cloud Products that include access to Usage-Based Offerings, and such offerings will be governed by separate Usage-Based Offering Terms. The agreement's definition of 'Scope of Use' now explicitly includes entitlements to Usage-Based Offerings, clarifying that billing and usage limits may apply to these products. You can review the separate Usage-Based Offering Terms at https://www.atlassian.com/legal/usage-based-offering-terms to understand the specific pricing and usage model.
2026-10-11 · Summary edited · summary regenerated by summarize_events
Previous text In an update detected on September 2, 2026, Atlassian expanded its customer agreement to formally introduce Usage-Based Offerings as a distinct product category alongside its existing AI Offerings. The updated terms define Usage-Based Offerings, establish that Cloud Products may include access to them, reference separate Usage-Based Offering Terms available on Atlassian's website, and update the definition of 'Scope of Use' to encompass both Products and Usage-Based Offerings. The effective date of the agreement was also shifted from August 17, 2026 to October 1, 2026.
2026-10-07 · Change line edited · change line rewritten to the 2026-10-07 template: no detection date, no sentence counts
Previous text Loom updated their Loom Terms of Service on September 02, 2026. Change detected: 4 sentence(s) added, 4 sentence(s) modified. Document contained 208 sentences after update.
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
For legal and compliance teams
Institutional Analysis
Assessment
Atlassian has introduced Usage-Based Offerings as a distinct product category within its customer agreement, effective October 1, 2026. This change requires organizations to review the separate Usage-Based Offering Terms to understand billing mechanics, usage measurement, …
🔒Full institutional analysis
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-X-004803.
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Stay ahead of the changes
Track Loom policy changes
Get alerted when this policy changes again, including what changed and why it matters.