Provision record
Loom · Atlassian Customer Agreement · View original document ↗

Refund of pre-paid fees on Customer termination for cause

High severity Common · 172 of 352 platforms
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This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Mixpanel Medium

If Mixpanel fails to correct or re-perform such material nonconforming aspects of the Application Services within a reasonable time...Customer's sole and exclusive remedy shall be to terminate the Agreement and have Mixpanel refund to Customer the pro-rata unused portion of any pre-paid fees...

OpenAI Medium

Customer will be refunded any applicable pre-paid fees to the extent they cover periods or terms following the date of such termination.

Synthesia Medium

In the event of such a termination by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If Customer terminates this Agreement or a Subscription Term in accordance with this Section 12.3, Atlassian will refund to Customer any pre-paid, unused fees for the terminated portion...

Excerpt from Loom's Atlassian Customer Agreement

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Atlassian Customer Agreement
Entity
Loom
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-006808, captured Sept. 11, 2026
Record ID
CA-P-071921
Document ID
CA-D-000564
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006808)
71fc5e8d24b79e428c9c8b12bb3f49913772ea65ad77685df78205370dd6c899
Analysis generated
July 12, 2026 15:04 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006808, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Loom
Document: Atlassian Customer Agreement
Record ID: CA-P-071921
Version: CA-V-006808
Captured: 2026-09-11 01:02:38 UTC
SHA-256: 71fc5e8d24b79e42…
URL: https://conductatlas.com/platform/loom/atlassian-customer-agreement/provision/CA-P-071921/refund-of-pre-paid-fees-on-customer-termination-for-cause/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Loom's Refund of pre-paid fees on Customer termination for cause clause do?

The clause states: “If Customer terminates this Agreement or a Subscription Term in accordance with this Section 12.3, Atlassian will refund to Customer any pre-paid, unused fees for the terminated portion...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.

Is ConductAtlas affiliated with Loom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Loom.