Provision record
Loom · Atlassian Customer Agreement · View original document ↗

Warranty breach refund of pre-paid unused fees

High severity Common · 172 of 352 platforms
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This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Mixpanel Medium

If Mixpanel fails to correct or re-perform such material nonconforming aspects of the Application Services within a reasonable time...Customer's sole and exclusive remedy shall be to terminate the Agreement and have Mixpanel refund to Customer the pro-rata unused portion of any pre-paid fees...

Anyscale Medium

If Anyscale is not able to materially correct any reported non-conformity with this warranty, either Party may terminate the applicable Order, and Customer, as its sole remedy, will be entitled to receive a refund of any prepaid unused Fees...

Calendly Medium

If Calendly cannot, in its sole discretion, correct such non-conformance within thirty (30) days of Calendly's receipt of written notification, then, subject to Section 13(b)(ii) below, you may terminate your subscription by providing written notice to Calendly Support and Calendly shall promptly re...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If Atlassian determines such remedy to be impracticable, either party may terminate the affected Subscription Term. Atlassian will then refund to Customer any pre-paid, unused fees for the terminated portion...

Excerpt from Loom's Atlassian Customer Agreement

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Atlassian Customer Agreement
Entity
Loom
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-006808, captured Sept. 11, 2026
Record ID
CA-P-071912
Document ID
CA-D-000564
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006808)
71fc5e8d24b79e428c9c8b12bb3f49913772ea65ad77685df78205370dd6c899
Analysis generated
July 12, 2026 15:04 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006808, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Loom
Document: Atlassian Customer Agreement
Record ID: CA-P-071912
Version: CA-V-006808
Captured: 2026-09-11 01:02:38 UTC
SHA-256: 71fc5e8d24b79e42…
URL: https://conductatlas.com/platform/loom/atlassian-customer-agreement/provision/CA-P-071912/warranty-breach-refund-of-pre-paid-unused-fees/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Loom's Warranty breach refund of pre-paid unused fees clause do?

The clause states: “If Atlassian determines such remedy to be impracticable, either party may terminate the affected Subscription Term. Atlassian will then refund to Customer any pre-paid, unused fees for the terminated portion...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.

Is ConductAtlas affiliated with Loom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Loom.